googleapis / python-contact-center-insights

This library has moved to https://github.com/googleapis/google-cloud-python/tree/main/packages/google-cloud-contact-center-insights

NOTE

This github repository is archived. The repository contents and history have moved to google-cloud-python.

Python Client for Contact Center AI Insights API

Contact Center AI Insights API: helps users detect and visualize patterns in their contact center data.

• Client Library Documentation
• Product Documentation

Quick Start

In order to use this library, you first need to go through the following steps:

1. Select or create a Cloud Platform project.
2. Enable billing for your project.
3. Enable the Contact Center AI Insights API.
4. Setup Authentication.

Installation

Install this library in a virtualenv using pip. virtualenv is a tool to create isolated Python environments. The basic problem it addresses is one of dependencies and versions, and indirectly permissions.

With virtualenv, it's possible to install this library without needing system install permissions, and without clashing with the installed system dependencies.

Code samples and snippets

Code samples and snippets live in the samples/ folder.

Supported Python Versions

Our client libraries are compatible with all current active and maintenance versions of Python.

Python >= 3.7

Unsupported Python Versions

Python <= 3.6

If you are using an end-of-life version of Python, we recommend that you update as soon as possible to an actively supported version.

Mac/Linux

pip install virtualenv
virtualenv <your-env>
source <your-env>/bin/activate
<your-env>/bin/pip install google-cloud-contact-center-insights

Windows

pip install virtualenv
virtualenv <your-env>
<your-env>\Scripts\activate
<your-env>\Scripts\pip.exe install google-cloud-contact-center-insights

Next Steps

• Read the Client Library Documentation for Contact Center AI Insights API to see other available methods on the client.
• Read the Contact Center AI Insights API Product documentation to learn more about the product and see How-to Guides.
• View this README to see the full list of Cloud APIs that we cover.

python-contact-center-insights's Issues

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_analyses_async_pager failed

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---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

@pytest.mark.asyncio
    async def test_list_analyses_async_pager():
        client = ContactCenterInsightsAsyncClient(
            credentials=ga_credentials.AnonymousCredentials,
        )
    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_analyses), "__call__", new_callable=mock.AsyncMock
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListAnalysesResponse(
                analyses=[
                    resources.Analysis(),
                    resources.Analysis(),
                    resources.Analysis(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListAnalysesResponse(
                analyses=[],
                next_page_token="def",
            ),
            contact_center_insights.ListAnalysesResponse(
                analyses=[
                    resources.Analysis(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListAnalysesResponse(
                analyses=[
                    resources.Analysis(),
                    resources.Analysis(),
                ],
            ),
            RuntimeError,
        )
        async_pager = await client.list_analyses(
            request={},
        )
        assert async_pager.next_page_token == "abc"
        responses = []
        async for response in async_pager:  # pragma: no branch
            responses.append(response)

        assert len(responses) == 6


      assert all(isinstance(i, resources.Analysis) for i in responses)


E           assert False

E            +  where False = all(<generator object test_list_analyses_async_pager.. at 0x7fa1bfa90e40>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:3047: AssertionError

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_conversations_pager failed

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---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

transport_name = 'grpc'
def test_list_conversations_pager(transport_name: str = "grpc"):
    client = ContactCenterInsightsClient(
        credentials=ga_credentials.AnonymousCredentials,
        transport=transport_name,
    )

    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_conversations), "__call__"
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListConversationsResponse(
                conversations=[
                    resources.Conversation(),
                    resources.Conversation(),
                    resources.Conversation(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListConversationsResponse(
                conversations=[],
                next_page_token="def",
            ),
            contact_center_insights.ListConversationsResponse(
                conversations=[
                    resources.Conversation(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListConversationsResponse(
                conversations=[
                    resources.Conversation(),
                    resources.Conversation(),
                ],
            ),
            RuntimeError,
        )

        metadata = ()
        metadata = tuple(metadata) + (
            gapic_v1.routing_header.to_grpc_metadata((("parent", ""),)),
        )
        pager = client.list_conversations(request={})

        assert pager._metadata == metadata

        results = list(pager)
        assert len(results) == 6


      assert all(isinstance(i, resources.Conversation) for i in results)


E           assert False

E            +  where False = all(<generator object test_list_conversations_pager.. at 0x7f76c24302e0>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:1828: AssertionError

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_phrase_matchers_async_pager failed

This test failed!

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---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

@pytest.mark.asyncio
    async def test_list_phrase_matchers_async_pager():
        client = ContactCenterInsightsAsyncClient(
            credentials=ga_credentials.AnonymousCredentials,
        )
    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_phrase_matchers),
        "__call__",
        new_callable=mock.AsyncMock,
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[],
                next_page_token="def",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                ],
            ),
            RuntimeError,
        )
        async_pager = await client.list_phrase_matchers(
            request={},
        )
        assert async_pager.next_page_token == "abc"
        responses = []
        async for response in async_pager:  # pragma: no branch
            responses.append(response)

        assert len(responses) == 6


      assert all(isinstance(i, resources.PhraseMatcher) for i in responses)


E           assert False

E            +  where False = all(<generator object test_list_phrase_matchers_async_pager.. at 0x7f76c20020a0>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:7171: AssertionError

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_analyses_async_pager failed

This test failed!

To configure my behavior, see the Flaky Bot documentation.

If I'm commenting on this issue too often, add the flakybot: quiet label and
I will stop commenting.

---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

@pytest.mark.asyncio
    async def test_list_analyses_async_pager():
        client = ContactCenterInsightsAsyncClient(
            credentials=ga_credentials.AnonymousCredentials,
        )
    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_analyses), "__call__", new_callable=mock.AsyncMock
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListAnalysesResponse(
                analyses=[
                    resources.Analysis(),
                    resources.Analysis(),
                    resources.Analysis(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListAnalysesResponse(
                analyses=[],
                next_page_token="def",
            ),
            contact_center_insights.ListAnalysesResponse(
                analyses=[
                    resources.Analysis(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListAnalysesResponse(
                analyses=[
                    resources.Analysis(),
                    resources.Analysis(),
                ],
            ),
            RuntimeError,
        )
        async_pager = await client.list_analyses(
            request={},
        )
        assert async_pager.next_page_token == "abc"
        responses = []
        async for response in async_pager:  # pragma: no branch
            responses.append(response)

        assert len(responses) == 6


      assert all(isinstance(i, resources.Analysis) for i in responses)


E           assert False

E            +  where False = all(<generator object test_list_analyses_async_pager.. at 0x7f76c1ed2dc0>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:3047: AssertionError

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_views_pager failed

This test failed!

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---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

transport_name = 'grpc'
def test_list_views_pager(transport_name: str = "grpc"):
    client = ContactCenterInsightsClient(
        credentials=ga_credentials.AnonymousCredentials,
        transport=transport_name,
    )

    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(type(client.transport.list_views), "__call__") as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                    resources.View(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListViewsResponse(
                views=[],
                next_page_token="def",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                ],
            ),
            RuntimeError,
        )

        metadata = ()
        metadata = tuple(metadata) + (
            gapic_v1.routing_header.to_grpc_metadata((("parent", ""),)),
        )
        pager = client.list_views(request={})

        assert pager._metadata == metadata

        results = list(pager)
        assert len(results) == 6


      assert all(isinstance(i, resources.View) for i in results)


E           assert False

E            +  where False = all(<generator object test_list_views_pager.. at 0x7fa1bc3a67b0>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:9215: AssertionError

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_analyses_pager failed

This test failed!

To configure my behavior, see the Flaky Bot documentation.

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I will stop commenting.

---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

transport_name = 'grpc'
def test_list_analyses_pager(transport_name: str = "grpc"):
    client = ContactCenterInsightsClient(
        credentials=ga_credentials.AnonymousCredentials,
        transport=transport_name,
    )

    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(type(client.transport.list_analyses), "__call__") as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListAnalysesResponse(
                analyses=[
                    resources.Analysis(),
                    resources.Analysis(),
                    resources.Analysis(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListAnalysesResponse(
                analyses=[],
                next_page_token="def",
            ),
            contact_center_insights.ListAnalysesResponse(
                analyses=[
                    resources.Analysis(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListAnalysesResponse(
                analyses=[
                    resources.Analysis(),
                    resources.Analysis(),
                ],
            ),
            RuntimeError,
        )

        metadata = ()
        metadata = tuple(metadata) + (
            gapic_v1.routing_header.to_grpc_metadata((("parent", ""),)),
        )
        pager = client.list_analyses(request={})

        assert pager._metadata == metadata

        results = list(pager)
        assert len(results) == 6


      assert all(isinstance(i, resources.Analysis) for i in results)


E           assert False

E            +  where False = all(<generator object test_list_analyses_pager.. at 0x7f76c1e61b60>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:2956: AssertionError

Warning: a recent release failed

The following release PRs may have failed:

• #224 - The release job was triggered, but has not reported back success.

Add sample for enabling Dialogflow runtime integration

I'd like to add a sample for https://cloud.google.com/contact-center/insights/docs/enable-dialogflow-runtime-integration#prerequisites. This sample will enable the Dialogflow runtime integration feature.

Add sample for creating a conversation with TTL

I'd like to add a sample for https://cloud.google.com/contact-center/insights/docs/ttl#create_a_conversation_with_an_expiration_time. This sample will create a conversation that has a TTL (time-to-live).

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_views_pager failed

This test failed!

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---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

transport_name = 'grpc'
def test_list_views_pager(transport_name: str = "grpc"):
    client = ContactCenterInsightsClient(
        credentials=ga_credentials.AnonymousCredentials,
        transport=transport_name,
    )

    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(type(client.transport.list_views), "__call__") as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                    resources.View(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListViewsResponse(
                views=[],
                next_page_token="def",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                ],
            ),
            RuntimeError,
        )

        metadata = ()
        metadata = tuple(metadata) + (
            gapic_v1.routing_header.to_grpc_metadata((("parent", ""),)),
        )
        pager = client.list_views(request={})

        assert pager._metadata == metadata

        results = list(pager)
        assert len(results) == 6


      assert all(isinstance(i, resources.View) for i in results)


E           assert False

E            +  where False = all(<generator object test_list_views_pager.. at 0x7f76c1e63ca0>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:9215: AssertionError

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tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_views_async_pager failed

This test failed!

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---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

@pytest.mark.asyncio
    async def test_list_views_async_pager():
        client = ContactCenterInsightsAsyncClient(
            credentials=ga_credentials.AnonymousCredentials,
        )
    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_views), "__call__", new_callable=mock.AsyncMock
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                    resources.View(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListViewsResponse(
                views=[],
                next_page_token="def",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                ],
            ),
            RuntimeError,
        )
        async_pager = await client.list_views(
            request={},
        )
        assert async_pager.next_page_token == "abc"
        responses = []
        async for response in async_pager:  # pragma: no branch
            responses.append(response)

        assert len(responses) == 6


      assert all(isinstance(i, resources.View) for i in responses)


E           assert False

E            +  where False = all(<generator object test_list_views_async_pager.. at 0x7f76c1f35070>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:9306: AssertionError

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_phrase_matchers_pager failed

This test failed!

To configure my behavior, see the Flaky Bot documentation.

If I'm commenting on this issue too often, add the flakybot: quiet label and
I will stop commenting.

---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

transport_name = 'grpc'
def test_list_phrase_matchers_pager(transport_name: str = "grpc"):
    client = ContactCenterInsightsClient(
        credentials=ga_credentials.AnonymousCredentials,
        transport=transport_name,
    )

    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_phrase_matchers), "__call__"
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[],
                next_page_token="def",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                ],
            ),
            RuntimeError,
        )

        metadata = ()
        metadata = tuple(metadata) + (
            gapic_v1.routing_header.to_grpc_metadata((("parent", ""),)),
        )
        pager = client.list_phrase_matchers(request={})

        assert pager._metadata == metadata

        results = list(pager)
        assert len(results) == 6


      assert all(isinstance(i, resources.PhraseMatcher) for i in results)


E           assert False

E            +  where False = all(<generator object test_list_phrase_matchers_pager.. at 0x7fa1bf4062e0>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:7076: AssertionError

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_conversations_async_pager failed

This test failed!

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---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

@pytest.mark.asyncio
    async def test_list_conversations_async_pager():
        client = ContactCenterInsightsAsyncClient(
            credentials=ga_credentials.AnonymousCredentials,
        )
    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_conversations),
        "__call__",
        new_callable=mock.AsyncMock,
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListConversationsResponse(
                conversations=[
                    resources.Conversation(),
                    resources.Conversation(),
                    resources.Conversation(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListConversationsResponse(
                conversations=[],
                next_page_token="def",
            ),
            contact_center_insights.ListConversationsResponse(
                conversations=[
                    resources.Conversation(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListConversationsResponse(
                conversations=[
                    resources.Conversation(),
                    resources.Conversation(),
                ],
            ),
            RuntimeError,
        )
        async_pager = await client.list_conversations(
            request={},
        )
        assert async_pager.next_page_token == "abc"
        responses = []
        async for response in async_pager:  # pragma: no branch
            responses.append(response)

        assert len(responses) == 6


      assert all(isinstance(i, resources.Conversation) for i in responses)


E           assert False

E            +  where False = all(<generator object test_list_conversations_async_pager.. at 0x7f76c1e60890>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:1923: AssertionError

Add sample for analyzing a conversation

I'd like to add a sample for https://cloud.google.com/contact-center/insights/docs/create-analyze-conversation-api#analyze_a_conversation. This sample will analyze a conversation and poll the returned long-running operation to get the analysis status.

Add sample for creating a conversation

I'd like to add a sample for https://cloud.google.com/contact-center/insights/docs/create-analyze-conversation-api. This sample will create a conversation. The unit test of this sample will create a conversation and delete the created resource.

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_views_async_pager failed

This test failed!

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---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

@pytest.mark.asyncio
    async def test_list_views_async_pager():
        client = ContactCenterInsightsAsyncClient(
            credentials=ga_credentials.AnonymousCredentials,
        )
    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_views), "__call__", new_callable=mock.AsyncMock
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                    resources.View(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListViewsResponse(
                views=[],
                next_page_token="def",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                ],
            ),
            RuntimeError,
        )
        async_pager = await client.list_views(
            request={},
        )
        assert async_pager.next_page_token == "abc"
        responses = []
        async for response in async_pager:  # pragma: no branch
            responses.append(response)

        assert len(responses) == 6


      assert all(isinstance(i, resources.View) for i in responses)


E           assert False

E            +  where False = all(<generator object test_list_views_async_pager.. at 0x7fa1bc3a6740>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:9306: AssertionError

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_phrase_matchers_async_pager failed

This test failed!

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If I'm commenting on this issue too often, add the flakybot: quiet label and
I will stop commenting.

---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

@pytest.mark.asyncio
    async def test_list_phrase_matchers_async_pager():
        client = ContactCenterInsightsAsyncClient(
            credentials=ga_credentials.AnonymousCredentials,
        )
    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_phrase_matchers),
        "__call__",
        new_callable=mock.AsyncMock,
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[],
                next_page_token="def",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                ],
            ),
            RuntimeError,
        )
        async_pager = await client.list_phrase_matchers(
            request={},
        )
        assert async_pager.next_page_token == "abc"
        responses = []
        async for response in async_pager:  # pragma: no branch
            responses.append(response)

        assert len(responses) == 6


      assert all(isinstance(i, resources.PhraseMatcher) for i in responses)


E           assert False

E            +  where False = all(<generator object test_list_phrase_matchers_async_pager.. at 0x7eff9652f050>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:7171: AssertionError

Add sample for getting an operation status

I'd like to add a sample for https://cloud.google.com/contact-center/insights/docs/long-running-operations#get. This sample will get the status of a long-running operation.

Add sample for setting project-level TTL

I'd like to add a sample for https://cloud.google.com/contact-center/insights/docs/ttl#set_a_project-level_ttl_for_all_incoming_conversations. This sample will set a project-level TTL (time-to-live) for all newly created conversations.

Add sample for creating a topic model

I'd like to add a sample for https://cloud.google.com/contact-center/insights/docs/topic-model#create_a_model. This sample will create a topic model in Insights.

Add sample for exporting Insights data to BigQuery

I'd like to add a sample for https://cloud.google.com/contact-center/insights/docs/export#export_your_data_to_bigquery. This sample will export Insights data to a user-provided BigQuery table.

Samples that depend on BigQuery are not compatible with Python 3.10

google-cloud-bigquery does not yet support Python 3.10. When it does, the 3.10 samples check should turn green. For now, it is OK to merge PRs with a failing 3.10 samples check (the status check is intentionally optional).

See googleapis/python-bigquery#1006 for the status of python 3.10 support.

periodic build log

------------------------------------------------------------
- testing samples/snippets
------------------------------------------------------------
No user noxfile_config found: detail: No module named 'noxfile_config'
nox > Running session py-3.10
nox > Creating virtual environment (virtualenv) using python3.10 in .nox/py-3-10
nox > python -m pip install -r requirements.txt
nox > Command python -m pip install -r requirements.txt failed with exit code 1:
Collecting google-api-core==2.1.0
  Downloading google_api_core-2.1.0-py2.py3-none-any.whl (94 kB)
ERROR: Could not find a version that satisfies the requirement google-cloud-bigquery==2.28.0 (from versions: 0.20.0, 0.21.0, 0.22.0, 0.22.1, 0.23.0, 0.24.0, 0.25.0, 0.26.0, 0.27.0, 0.28.0, 0.29.0, 0.30.0, 0.31.0, 0.32.0, 1.0.0, 1.1.0, 1.2.0, 1.3.0, 1.4.0, 1.5.0, 1.5.1, 1.5.2, 1.6.0, 1.6.1, 1.6.2, 1.7.0, 1.7.2, 1.8.0, 1.8.1, 1.8.2, 1.9.0, 1.9.1, 1.10.0, 1.10.1, 1.11.1, 1.11.2, 1.11.3, 1.11.4, 1.12.0, 1.12.1, 1.12.2, 1.13.0, 1.13.1, 1.14.0, 1.14.1, 1.15.0, 1.15.1, 1.16.0, 1.16.1, 1.17.0, 1.17.1, 1.18.0, 1.18.1, 1.19.0, 1.19.1, 1.20.0, 1.21.0, 1.22.0, 1.23.0, 1.23.1, 1.24.0, 1.25.0, 1.26.0, 1.26.1, 1.27.2, 1.28.0, 2.0.0, 2.1.0, 2.2.0, 2.3.1, 2.4.0, 2.5.0, 2.6.0, 2.6.1)
ERROR: No matching distribution found for google-cloud-bigquery==2.28.0
nox > Session py-3.10 failed.

 Testing failed: Nox returned a non-zero exit code.

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_views_async_pager failed

This test failed!

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---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

@pytest.mark.asyncio
    async def test_list_views_async_pager():
        client = ContactCenterInsightsAsyncClient(
            credentials=ga_credentials.AnonymousCredentials,
        )
    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_views), "__call__", new_callable=mock.AsyncMock
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                    resources.View(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListViewsResponse(
                views=[],
                next_page_token="def",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                ],
            ),
            RuntimeError,
        )
        async_pager = await client.list_views(
            request={},
        )
        assert async_pager.next_page_token == "abc"
        responses = []
        async for response in async_pager:  # pragma: no branch
            responses.append(response)

        assert len(responses) == 6


      assert all(isinstance(i, resources.View) for i in responses)


E           assert False

E            +  where False = all(<generator object test_list_views_async_pager.. at 0x7eff96050750>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:9306: AssertionError

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_views_pager failed

This test failed!

To configure my behavior, see the Flaky Bot documentation.

If I'm commenting on this issue too often, add the flakybot: quiet label and
I will stop commenting.

---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

transport_name = 'grpc'
def test_list_views_pager(transport_name: str = "grpc"):
    client = ContactCenterInsightsClient(
        credentials=ga_credentials.AnonymousCredentials,
        transport=transport_name,
    )

    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(type(client.transport.list_views), "__call__") as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                    resources.View(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListViewsResponse(
                views=[],
                next_page_token="def",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListViewsResponse(
                views=[
                    resources.View(),
                    resources.View(),
                ],
            ),
            RuntimeError,
        )

        metadata = ()
        metadata = tuple(metadata) + (
            gapic_v1.routing_header.to_grpc_metadata((("parent", ""),)),
        )
        pager = client.list_views(request={})

        assert pager._metadata == metadata

        results = list(pager)
        assert len(results) == 6


      assert all(isinstance(i, resources.View) for i in results)


E           assert False

E            +  where False = all(<generator object test_list_views_pager.. at 0x7eff976c5350>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:9215: AssertionError

Add sample for creating custom highlights

I'd like to add a sample for https://cloud.google.com/contact-center/insights/docs/custom-highlights-api#create_a_custom_highlight_using_the. This sample will have 2 methods, each creating a custom highlight that matches the Curl snippet from the previous link.

Add docstring for code samples

An Insights' customer requested oncall to add docstring to all Python code samples.

Add sample for enabling Pub/Sub notification

I'd like to add a sample for https://cloud.google.com/contact-center/insights/docs/pub-sub#enable_cloud_pubsub_notifications. This sample will enable the Pub/Sub notification in Insights. The unit test will enable Pub/Sub notification, verify that the notification was enabled, then clean up the change by disabling the notification and verify that it was disabled.

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_phrase_matchers_async_pager failed

This test failed!

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I will stop commenting.

---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

@pytest.mark.asyncio
    async def test_list_phrase_matchers_async_pager():
        client = ContactCenterInsightsAsyncClient(
            credentials=ga_credentials.AnonymousCredentials,
        )
    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_phrase_matchers),
        "__call__",
        new_callable=mock.AsyncMock,
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[],
                next_page_token="def",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                ],
            ),
            RuntimeError,
        )
        async_pager = await client.list_phrase_matchers(
            request={},
        )
        assert async_pager.next_page_token == "abc"
        responses = []
        async for response in async_pager:  # pragma: no branch
            responses.append(response)

        assert len(responses) == 6


      assert all(isinstance(i, resources.PhraseMatcher) for i in responses)


E           assert False

E            +  where False = all(<generator object test_list_phrase_matchers_async_pager.. at 0x7fa1bc3a63c0>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:7171: AssertionError

tests.unit.gapic.contact_center_insights_v1.test_contact_center_insights: test_list_phrase_matchers_pager failed

This test failed!

To configure my behavior, see the Flaky Bot documentation.

If I'm commenting on this issue too often, add the flakybot: quiet label and
I will stop commenting.

---

commit: 0f41492
buildURL: Build Status, Sponge
status: failed

Test output

transport_name = 'grpc'
def test_list_phrase_matchers_pager(transport_name: str = "grpc"):
    client = ContactCenterInsightsClient(
        credentials=ga_credentials.AnonymousCredentials,
        transport=transport_name,
    )

    # Mock the actual call within the gRPC stub, and fake the request.
    with mock.patch.object(
        type(client.transport.list_phrase_matchers), "__call__"
    ) as call:
        # Set the response to a series of pages.
        call.side_effect = (
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                ],
                next_page_token="abc",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[],
                next_page_token="def",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                ],
                next_page_token="ghi",
            ),
            contact_center_insights.ListPhraseMatchersResponse(
                phrase_matchers=[
                    resources.PhraseMatcher(),
                    resources.PhraseMatcher(),
                ],
            ),
            RuntimeError,
        )

        metadata = ()
        metadata = tuple(metadata) + (
            gapic_v1.routing_header.to_grpc_metadata((("parent", ""),)),
        )
        pager = client.list_phrase_matchers(request={})

        assert pager._metadata == metadata

        results = list(pager)
        assert len(results) == 6


      assert all(isinstance(i, resources.PhraseMatcher) for i in results)


E           assert False

E            +  where False = all(<generator object test_list_phrase_matchers_pager.. at 0x7f76c1f36420>)
tests/unit/gapic/contact_center_insights_v1/test_contact_center_insights.py:7076: AssertionError