isabella232 / events-search

Events Search

Events Viewer App

The Events Viewer App is a Zendesk App that allows agents to view all Sunshine user events related to a user in a timeline. The app can be set to filter events by keywords, and lets agents search through or sort events, and view the attributes of a specific event on the ticket or the user's profile.

App location

• User sidebar
• Ticket sidebar
• New ticket sidebar

Features

• View list of user events on a user profile and ticket sidebar, including event description and creation date
• Filter list of user events by keywords
• Search for events based on description, date, source or type
• Sort list of events by name or date
• View event details (attributes)

Using the app

Prerequisites

• You must be on Zendesk Professional plan or above to be able to install private apps
• The User Events API is currently in Early Access. To enable the EAP, go to Zendesk Support > Admin > Manage > Sunshine > Settings and enable Events & Profiles API

Getting started

Simply download this project as a ZIP file and upload it as a private app To create the events, please refer to the Sunshine API documentation to track events

Settings

You can update the settings below to customise the app's behaviour:

• Default description: define a default description for events with no description
• Keywords: define one or more comma-separated keywords for the app to show only events related to those keywords

Known Issues & Limitations

• The app displays only events tracked against the support profile of a user
• Event creation date is is showing in GMT+0
• Attributes longer than sidebar width don't get wrapped around