isabella232 / indoors-servicenow-feature-service

Loads ServiceNow with Indoors location data and provides Incident and Request data as ArcGIS Feature Services

indoors-servicenow-feature-service

This is a complete integration solution for ArcGIS Indoors with ServiceNow application. This repo provides software tools required to populate ServiceNow location model and expose incidents and requests data on ArcGIS platform through a rest feature service. The figure below illustrates the flow of location data from ArcGIS Indoors Information model to ServiceNow and to ArcGIS clients through Koop.

This repo also provides steps to configure the launch actions button in ArcGIS Indoors apps to launch ServiceNow incident or request form and automatically populate form fields with location data and other values as specified in the URL scheme.

Features

• python-loader: Loads ArcGIS Indoors location data in ServiceNow location model.
• koop-provider: Provides ServiceNow incidents and requests location through a feature service.
• launch-actions: Launch ServiceNow incident or request form from ArcGIS Indoors launch actions button.

Requirements

• ServiceNow location loader

  • ArcGIS Indoors Information Model
  • Python 3.5 or later is required
  • ArcPy python site package or ArcGIS Pro 2.4
  • ServiceNow user account with read and write access to Location model

• Koop provider for ServiceNow

  • Koop.js JavaScript toolkit
  • Node.js v10.0.0 JavaScript runtime
  • ServiceNow user account with read access to Incidents and Requests

Instructions

For ServiceNow location loader, see the python-loader

For Koop provider for ServiceNow, see the koop-provider

Resources

• ArcGIS Indoors Information model
• What is ArcPy
• What is Koop
• ServiceNow Table API

Issues

Find a bug or want to request a new feature? Please let us know by submitting an issue.

Contributing

Esri welcomes contributions from anyone and everyone. Please see our guidelines for contributing.

Licensing

Copyright 2019 Esri

Licensed under the Apache License, Version 2.0 (the "License"); you may not use this file except in compliance with the License. You may obtain a copy of the License at

http://www.apache.org/licenses/LICENSE-2.0

Unless required by applicable law or agreed to in writing, software distributed under the License is distributed on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for the specific language governing permissions and limitations under the License.

A copy of the license is available in the repository's LICENSE.txt file.