isabella232 / microsoft-teams-blueprint

Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution

Microsoft Teams meeting on Genesys Cloud Blueprint

View the full Microsoft Teams meeting on Genesys Cloud Blueprint article on the Genesys Cloud Developer Center.

This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Microsoft 365 for agents to schedule a meeting with customers using Microsoft Teams. The agents can now directly schedule a Microsoft Teams meeting from Genesys Cloud. Genesys Cloud automatically sends an SMS message with the meeting URL to the customer and also opens the Microsoft Teams for the agent. The call can be either inbound or outbound as long it is in a queue. The following illustration shows the meeting scheduling solution from an agent’s point of view.