jeff-lewis / ispyconnect Goto Github PK

What steps will reproduce the problem?
1. Allow any camera to record on motion
2. Check web interface.  Multiple copies of each recording are listed in File 
Manager.  Some recordings show twice, some show up three times.  In screenshot 
that I provided below, there are actually only 4 recordings on the server.

Screenshot:  http://imgur.com/9XwJd

What is the expected output? What do you see instead?

One recording per event.  Instead, multiple recordings listed.


What version of the product are you using? On what operating system?

Upgraded to 4.6.30 today.  Also has the same issue with 4.6.0.0.  Running 
Windows 8 Release Preview 64-bit on both the server and remote computer.  
Remote computer is viewing the website with Chrome 22.0.1229.94 m


Please provide any additional information below.

Nothing else.  I realize its alpha, just want to provide useful feedback.  
Please let me know if there's anything else that would help.

What steps will reproduce the problem?
1. EasyN H series selected in PTZ file
2. click any arrow

What is the expected output? What do you see instead?
MOvment of camera... instead movement without stopping and zoomin activated

What version of the product are you using? On what operating system?


Please provide any additional information below.

The issue is with the PTZ file. Stop is set to zoomin.

What steps will reproduce the problem?
1. setup several scheduled cameras
2. make sure scheduled cameras are off in ispy
3. run ispy.exe commands "allscheduleon" from command line
4. scheduled cameras should turn on but nothing happens
5.  the same thing happens with "allscheduleoff" except when the cameras are on 
and the command is run, the cameras do not turn off

What is the expected output? What do you see instead?
expected output is that the scheduled cameras should turn on or off depending 
on the command run but nothing happens and no error message is shown.

What version of the product are you using? On what operating system?
iSpy v4.5.4.0 with Windows XP SP3 with all the latest hotfixes

Please provide any additional information below.
I am not sure if I am running the command properly.  If I am mistaken, please 
let me know.

What steps will reproduce the problem?
1. Open iSpy 
2. Let it Run for a while
3. Crash

What is the expected output? What do you see instead?
Working

What version of the product are you using? On what operating system?
iSpy 4.5.4.0
on Win 7 64bit

Please provide any additional information below.

Machine Configuration
CPU intel Core2 Quad Core Q9650 @ 3.0Ghz
RAM 8GB
OS Win 7 Ultimate SP1 64bit

iSpy configured monitoring 13 IpCam (640x480) 7 recordin 24/7 5 recording 8h 
per day 5 days x week (max frame rate set at 5 fps recording and maximum)

When the problem starts some of the cameras get gray and and after a little on 
the top let the message "out of memory" is displayed.

The crash is more frequent when all the camera are recordin CPU never exceed 
60% average is about 50%.
Memory usage about 1.2Gb 

Also the Windows Log shows the fallowing errors:
1)
Application: ispy.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at <Module>.avcodec_encode_video(libffmpeg.AVCodecContext*, Byte*, Int32, libffmpeg.AVFrame*)
   at <Module>.AForge.Video.FFMPEG.?A0xc4d7e875.write_video_frame(AForge.Video.FFMPEG.WriterPrivateData)
   at AForge.Video.FFMPEG.VideoFileWriter.WriteVideoFrame(System.Drawing.Bitmap, System.TimeSpan)
   at iSpyApplication.CameraWindow.Record()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

and immediatly after
2)
Faulting application name: ispy.exe, version: 4.5.3.0, time stamp: 0x50495831
Faulting module name: avcodec-53.dll, version: 0.0.0.0, time stamp: 0x4ed5c5b7
Exception code: 0xc0000005
Fault offset: 0x005efb2f
Faulting process id: 0x194c
Faulting application start time: 0x01cd955b9d3d15d4
Faulting application path: C:\program files (x86)\ispy\ispy\ispy.exe
Faulting module path: C:\Program Files (x86)\iSpy\iSpy\avcodec-53.dll
Report Id: 8a072dd1-014f-11e2-abfd-0019d19ee5b3

What steps will reproduce the problem?
1. Enjoy ispy PTZ with 4.4.5 (or previous) X10 camera
2. Upgrade to 4.4.9
3. PTZ no longer operates 

What is the expected output? What do you see instead?
Camera does not respond.  Wiresharking the communication reveals the URL's ARE 
proper.  In fact, double clicking the URL from wireshark so that it opens in 
chrome DOES produce the expected results.

What version of the product are you using? On what operating system?
4.4.9 / 4.4.5 Windows 7 x64

Please provide any additional information below.

What steps will reproduce the problem?
1. If I log into ispyconnect.com my access still displays free access.
2. Clicking on my servers shows access denied.
3.

What is the expected output? What do you see instead?
Paid subscription and should be able to see my servers remotely.

What version of the product are you using? On what operating system?
Current version on Windows 7

Please provide any additional information below.

Windows 7 64bit AMD FX 8 Core 8 gig ram all updates installed.  Get random 
crashes from all versions of ispy I've tried.  Using two webcams that are 
connected to other pcs on the network using ispyserver which seems to be 
stable.  Get just a generic ispy has stopped working and has been closed 
message. Attached is the log.

[deleted issue]

What steps will reproduce the problem?
1. clicking setup.exe

What is the expected output? What do you see instead?
During the installation I get an information about unavailable network 
resource-> see attachment.
After clicking "cancel" next window with "unable to uninstall old version..." 
and installer is shutting down.

What version of the product are you using? On what operating system?
Cannot update since 4.4.5.0
XP Pro 32

What steps will reproduce the problem?

1. Enabling 'Alerts'
2. Using any 'Display Style'
3. Using any 'Detector'

What is the expected output? What do you see instead?

I expect an Alert to be triggered, but periodically what happens is that the 
'Detection Zones' window will go black (with or without a user drawn 
rectangular detection zone), and no alert is triggered.  Program must be 
completely restarted to allow Alerts again.


What version of the product are you using? On what operating system?

v4.6.6.0.  A PC with an up-to-date XP.


Please provide any additional information below.

Great program, but a bad bug has made iSpy useless for me, even with this 
newest v4.6.6.0 update.  What happens, periodically throughout the day, is that 
iSpy completely stops Alerting.  It simply cannot "see" anything to Alert too:  
Every time this happens, I go to Edit Camera, Motion Detection, Detection 
Zones, and find that the Detection window is now black, with no image.  The 
main iSpy window, however, shows the camera's image just fine. iSpy must be 
rebooted to work again.

I checked out the latest sources (r17, 8/24/12) and my build failed, likely 
because TalkNetworkKinect.cs is not included in the sources.

Here the message I got:
Error   2   Source file '...\iSpyApplication\Audio\talk\TalkNetworkKinect.cs' could 
not be opened ('Unspecified error ')    iSpyApplication

Also, there is a warning that component 'Microsoft.Kinect' could not be found.  
Could Microsoft.Kinect be included with the source?  (In DLLs?)

Thanks!

Uli

I've been using ispy for a couple of months and today I added more cameras. The 
system ran fine with 5 cameras but now I have 9 and it's crashing at least once 
an hour. I've made no other changes to the system. Here are the cameras I am 
using:

5x Vivotek IP8332
4x Vivotek FD8134

These cameras are connected to a Dell PowerConnect POE switch. The POE is 
connected directly to a Dell PowerEdge 2950 running Windows Server 2008 R2 
Standard Edition. I am running iSpy v4.5.4.0. Here are the crashes I am seeing 
in the Event Viewer:

Event ID: 1026
Source: .NET Runtime

Application: ispy.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
Stack:
   at <Module>.avcodec_close(libffmpeg.AVCodecContext*)
   at AForge.Video.FFMPEG.VideoFileWriter.Close()
   at AForge.Video.FFMPEG.VideoFileWriter.Open(System.String, Int32, Int32, Boolean, AForge.Video.FFMPEG.VideoCodec, Int32, AForge.Video.FFMPEG.AudioCodec, Int32, Int32, Int32, Int32)
   at iSpyApplication.Controls.CameraWindow.Record()
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

The event is immediately followed by:

Event ID: 1000
Source: Application Error

Faulting application name: ispy.exe, version: 4.5.4.0, time stamp: 0x50508096
Faulting module name: avcodec-53.dll, version: 0.0.0.0, time stamp: 0x4ed5c5b7
Exception code: 0xc0000005
Fault offset: 0x0041ba90
Faulting process id: 0x2598
Faulting application start time: 0x01cda3343028cf15
Faulting application path: C:\program files (x86)\ispy\ispy\ispy.exe
Faulting module path: C:\Program Files (x86)\iSpy\iSpy\avcodec-53.dll
Report Id: dbceda74-0f28-11e2-98c8-001ec957f8de


I am planning on eventually having iSpy recording 21 cameras on motion 
detection and displaying 12 cameras 24/7 across 2 monitors. Please help with 
this issue.

What steps will reproduce the problem?
1. Run Win 7 64-bit
2. Install VLC 2.0.2 64-bit (experimental)
3. Try to add a "VLC camera" to iSpy

What is the expected output? What do you see instead?
I expect to add a camera as always.
What I get is a challenge saying I have to download VLC 2.0.0 or later!

What version of the product are you using? On what operating system?
4.5.1.0, on Win 7 64-bit

Please provide any additional information below.
I used to have the 32-bit version of VLC installed, took it away, why would I 
need it on a 64-bit machine? But alack and alas.

What steps will reproduce the problem?
1. Edit
2. change timestamp to {0:MM MMM yy hh:mm:sstt}
3.

What is the expected output? What do you see instead?
Date should be correct day, should see, as of today 01 Sep 12 instead shows 09 
Sep 12


What version of the product are you using? On what operating system?
4.4.9.0   Windows 7 64b


Please provide any additional information below.
Watchbot camera (Foscam clone), I also have several other camera's of different 
makes and it does the same.

Martyn

What steps will reproduce the problem?
1. Install ispy on almost completely clean install of windows, with all drivers 
installed, net framework updated, ect (all the vitals)
2. Install Ispy
3. Open Ispy

What is the expected output? What do you see instead?
Nothing happens.. the ispy executable opens for a few seconds, and then closes, 
but there is no visuals at all

What version of the product are you using? On what operating system?
4.6.4.0, 4.6.3.0, 4.6.0.0 - all same result

Please provide any additional information below.
Avast free antivirus is installed, disabling it has no effect. it doesnt appear 
to be an issue, but i will try removing it anyway

What steps will reproduce the problem?
1. Start iSpy Monitor & Connect to web service
2. Attempt to use Remote Commands from webpage
3. Fail :(

What is the expected output? What do you see instead?
Remote Commands just stopped working.  Commands issued by specific camera 
source work.

What version of the product are you using? On what operating system?
Latest iSpy, Win7x64

Please provide any additional information below.
Not sure when this happened, but I noticed that now remote commands no longer 
work (all on, all off, alerts on/off etc.) - but commands issued through the 
web interface to a specific source do work.

What steps will reproduce the problem?
1. Record on Movement Detection
2. Varying sensitivities
3. Trigger the movement detectino - iSpy records but doesn't stop after 
inactivity period, when display shows no motion detected

What is the expected output? What do you see instead?
iSpy will stop recording when it reaches the max record time, however it won't 
stop after the motion stops and it pases the inactivity period. Only workaround 
at the moment is to have short max record times.

What version of the product are you using? On what operating system?
iSpy v4.5.3.0 on Windows 7 x86

Please provide any additional information below.
Nothing shown in the log file

What steps will reproduce the problem?
1. It shows already in the camera screen of an active camera
2.
3.

What is the expected output? What do you see instead?
The date in date right top shows: 10 okt 12 15:14:17, expected is 7 okt 12  
15:14:17. It shows the wrong date only. Yesterday it showed also 10 okt and 
thne day before too.

What version of the product are you using? On what operating system?
This is windows 7 64 bit (Dutch) and ispy v4.5.4.0

Please provide any additional information below.
the issue might be caused by my operating system being dutch. Our way of 
displaying the date is: dd-mm-yyyy

What steps will reproduce the problem?
1. Go to recording settings for a camera
2. Set Max. record time insanely high like 999999999
3. Click Finish

What is the expected output? What do you see instead?

Max recording time gets set to 1 or 0 seconds. Which results in ispy producing 
a new video file for every second recorded. This results in huge video file 
spam which messes everything up.

What version of the product are you using? On what operating system?
Ispy 4.6 on windows 7 64bit

Please provide any additional information below.
Nothing more to be said, but this is dangerous, just add an option to set 
recording time to infinite please! Or limit video file size instead of time.

For no reason, and always at a different time crash ispy.

It is not the monitor restarts !!!
Look screen..

Please enter a last resort since it often happens at night.
Reboot every 1 hour or something similar.


Attached a LOG.

Thanks

System:
Win7 64bit 6GM RAM i5  CPU MAX 20% ! RAM 30% !

What steps will reproduce the problem?
1. Have iSpy running with a few VLC streams
2. Go away
3. Come back and find Windows dead

What is the expected output? What do you see instead?
iSpy should not crash'
It does crash.

What version of the product are you using? On what operating system?
4.5.1.0, Win 7 Professional 64-bit

Please provide any additional information below.
Some snippets from the Windows Event Log:
Application: iSpy.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.DllNotFoundException
Stack:
   at LibVlcWrapper.LibVlcMethods.libvlc_release(IntPtr)
   at Implementation.MediaPlayerFactory.Release()
   at Implementation.MediaPlayerFactory.Dispose(Boolean)
   at Implementation.DisposableBase.Finalize()
...
Faulting application name: iSpy.exe, version: 4.5.1.0, time stamp: 0x50440009
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 
0x4e211319
Exception code: 0xe0434352
Fault offset: 0x0000b9bc
Faulting process id: 0x15d0
Faulting application start time: 0x01cd9034f4536941
Faulting application path: D:\Program Files (x86)\iSpy\iSpy\iSpy.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: ae5f29b1-fc2b-11e1-b6fa-00225f4cf48e
.....

Application: ispy.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 5D0A6FFE
Stack:
...
Faulting application name: ispy.exe, version: 4.5.1.0, time stamp: 0x50440009
Faulting module name: libswscale_plugin.dll, version: 0.0.0.0, time stamp: 
0x5007ce91
Exception code: 0xc0000005
Fault offset: 0x00036ffe
Faulting process id: 0x169c
Faulting application start time: 0x01cd903872e61938
Faulting application path: D:\program files (x86)\ispy\ispy\ispy.exe
Faulting module path: D:\Program Files 
(x86)\VideoLAN\VLC\plugins\video_filter\libswscale_plugin.dll
Report Id: 1ab2b2ef-fc2c-11e1-b6fa-00225f4cf48e

What steps will reproduce the problem?
1. Activate face detection
2. run the camera
3. always crash 

What is the expected output? What do you see instead?


What version of the product are you using? On what operating system?

Win7 x64
v 4.4.9.0 Ultimate Build 7600
camera: oem mjpeg feed ip camera

Please provide any additional information below.

Problem signature:
  Problem Event Name:   CLR20r3
  Problem Signature 01: ispy.exe
  Problem Signature 02: 4.4.9.0
  Problem Signature 03: 50371800
  Problem Signature 04: System.Drawing
  Problem Signature 05: 4.0.0.0
  Problem Signature 06: 4ba1e086
  Problem Signature 07: 82
  Problem Signature 08: 28
  Problem Signature 09: AMAG3AACMAWG2XAF344U21ACVE5PSTKL
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:    1055
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

What steps will reproduce the problem?
1. Run Record
2. open mp4 with VLC or WMP
3. ERROR

MP4 is still extracting a streaming format. But you can not play it when 
recording is not yet finished.


VLC Error:
mp4 error: MP4 plugin discarded (no moov,foov,moof box)
es error: cannot peek
es error: cannot peek
avcodec error: Could not open �: Specified event object handle is invalid
ps error: cannot peek
main error: no suitable demux module for `file/:///E:/iSpy-Video/dddddddddd.mp4'

Just upgraded on a windows 7 64bit 8 core FX with 8 gig ram.  Constant crashing 
shortly after load with error message "missing msvcr100.dll"  Repaired .net 4.0 
installation still doing it.  Attached log

Message 4:43:48 PM Checking Plugins... 
Message 4:43:48 PM Running External Command: open 
C:\Users\steven\AppData\Roaming\iSpy\XML\objects.xml 
Exception: 4:43:50 PM 
Could not load file or assembly 'AForge.Video.FFMPEG.dll' or one of its 
dependencies. The specified module could not be found.
iSpy
at iSpyApplication.Controls.CameraWindow.Tick() at 
iSpyApplication.MainForm.UpdateTimerElapsed(Object sender, ElapsedEventArgs e)

System.Collections.ListDictionaryInternal 
Exception: 4:43:50 PM 
Could not load file or assembly 'AForge.Video.FFMPEG.dll' or one of its 
dependencies. The specified module could not be found.
iSpy
at iSpyApplication.Controls.CameraWindow.Tick() at 
iSpyApplication.MainForm.UpdateTimerElapsed(Object sender, ElapsedEventArgs e)

System.Collections.ListDictionaryInternal 
Error 4:43:50 PM No mime type for request command.txt 
Exception: 4:43:50 PM 
Could not load file or assembly 'AForge.Video.FFMPEG.dll' or one of its 
dependencies. The specified module could not be found.
iSpy
at iSpyApplication.Controls.CameraWindow.Tick() at 
iSpyApplication.MainForm.UpdateTimerElapsed(Object sender, ElapsedEventArgs e)

System.Collections.ListDictionaryInternal 

What steps will reproduce the problem?
1. Load iSpy
2. Click on Web Settings.
3. Web settings panel does not come up. You end up having to force end the app. 

What is the expected output? What do you see instead?
nothing

What version of the product are you using? On what operating system?

v4.4.5.0 iSpy - Windows Server 2008 DataCenter Service pack2 and all updates.

Please provide any additional information below.
Everything else in the app works besides this feature which is the most 
important feature for me. I signed up for the monthly contract but am unable to 
use it until this is fixed. I also am running 10 Windows 8 Server's that will 
all be using iSpy so fixing this is really important for my company. 

I use the iSpy server around the video image to send to my iSpy. But now I can 
not use PTZ in iSpy.

Change PTZ to:

http://IPCAM-IP:PORT/decoder_control.cgi not working ..

PTZ Url not working with http ? or other Adress only /decoder_control.cgi??

Add a new IP Cam without ispyserver
PTZ working. Change PTZ Url from
/decoder_control.cgi to http://192.168.22.100:100/decoder_control.cgi
Not working !!

I have a Instar cam !

LOG:
Exception: 19:45:16 
The request was aborted: The request was canceled.
System
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at 
iSpyApplication.PTZController.FinishPTZRequest(IAsyncResult result)

System.Collections.ListDictionaryInternal 

What steps will reproduce the problem?
1. Upgrading from 4.6.0.0 to 4.6.5.0
2.
3.

What is the expected output? What do you see instead?


What version of the product are you using? On what operating system?
Windows 7 HP 64 bit SP1 Dutch

Please provide any additional information below.
Upgrade reported no problems
But now when I start the program it crashes almost immediately during opening 
cams.

What steps will reproduce the problem?
1.  Set record on alert
2.  Enable alerts/ movement
3.  Close/exit ispy

What is the expected output? What do you see instead?
Ispy reverts back to record on detection and alerts are disabled


What version of the product are you using? On what operating system?
4.5.3.0 windows 8 64 bit

Please provide any additional information below.
core i7
8gb ram
120gb ssd

What steps will reproduce the problem?
1. click on recorded video icon with 'Timelapse' overlay text.
2. video plays ok.  Try to index the time position and video freezes.
3. Only way to recover is click stop, then play.  Can't pick your start.

What is the expected output? What do you see instead?
expect it would play video associated with sliders time index instead of 
freezing the video (even though the slider continues to advance).

What version of the product are you using? On what operating system?
v4.4.3.0,  Win7-64

Please provide any additional information below.

This could be a VLC issue because it does the same thing when played directly.  
My record settings are as follows: Interval = 1 sec (Movie), Save every 30 
minutes, Frame rate = 5.

I am a paid subscriber and I keep getting this same error message whatever I 
do. 

I have tried to manually forward my ports. I have tried to automatically 
forward my ports. I have used Portforwarding.com to forward my ports and they 
say they are correctly. I have reset my router to factory settings twice. I 
have gone with noip.com for DNS address. I have turned off my firewall. I have 
turned off and uninstalled my antivirus. Nothing works. I have also tried to 
embed the camera on my website here: 
http://www.armedforcesan...cyservicesfitness.com/#!webcam/cnjj

but it keeps saying it is loading and never does. 

Please help. Nothing works. 

Local iSpy Server: http://192.168.1.150:8080
Checking local server... OK
Checking WebServer... OK
Checking your firewall... iSpy is enabled
Checking your account... Found: [email protected]
Your subscription is valid.
IPv4: Checking port mappings... 
8080 -> 8080 on 192.168.1.150 (TCP)
Checking external access... 
iSpyConnect is trying to contact your server at: 
http://armyvetcopcoach.n...-43eb-ba64-a4abc7af531c 
Failed: Could not connect to iSpy running on your computer. Check your firewall 
and router settings. If you continue local access, SMS and email alerts will 
still work but remote (external) access to view your cameras and microphones 
won't be available.
Your router should be configured to forward TCP traffic from WAN (external) 
port 8080 to internal (LAN) port 8080 on IP address 192.168.1.150
Check http://www.ispyconnect.c...guide-connecting.aspx#6 for troubleshooting.
Your port mapping seems to be OK - try turning your router off and on again. 
Failing that we recommend checking with your ISP to see if they are blocking 
port 8080 or check if your antivirus protection (eset, zonealarm etc) is 
blocking iSpy. 

If you still cannot get it working, please copy and paste this information into 
http://www.ispyconnect.com/contact.aspx 

What steps will reproduce the problem?
1. Install latest version (original installed version was a few back)
2. Right-click camera (if PTZ controller was shown, endless loop with this error
3.

What is the expected output? What do you see instead?


What version of the product are you using? On what operating system?
4.5.4.0

Not sure what version was installed but I think it was 4.3.?.?

Please provide any additional information below.

What steps will reproduce the problem?
i have 12 cameras all through PCI cards 1 sharx pcie card and 2 Euresys pro 
cards giving 12 inputs each

i get lots of random ispyconnect stopped working errors i have attached the 
logs 

What version of the product are you using? On what operating system?
seems to be worse since 4.5.x.x

Please provide any additional information below.

What steps will reproduce the problem?
1. Browser to https://www.ispyconnect.com/account.aspx
2. Log in
3. Try to watch some or all of the cameras which appear there

What is the expected output? What do you see instead?
Expect to see video streams. See nothing

What version of the product are you using? On what operating system?
4.4.9.0, Windows 7

Please provide any additional information below.
The account is called BPSAGRO

What steps will reproduce the problem?
1. install vivotek 6114 ptz camera 
2. no video
3. generic error occurred ind gdi+

What is the expected output? What do you see instead?
video

What version of the product are you using? On what operating system?
4.5.4

Please provide any additional information below.
THIS CAMERA HAS JUST BEEN ADDED TO LIST OF CAMERAS THIS WEEK
THANKS
DENTON

Hello,

I use iSpy 4.5.4.0 since a few weeks (Windows XP Pro SP3 up to date ; Intel 
Core2Duo E4500 2,2GHz ; 2Gb RAM ; Microsoft WebCam).  
I was till now using motion detection only and didn't encounter any problem 
with iSpy.
Since I use full time recording over the night, iSpy crashes every morning 
after about 4Gb of recorded video.

See above the logs.

Arno

What steps will reproduce the problem?
1. No PTZ Try to edit PTZ in "Edit camera"
   "PTZ URL" is empty. The picture is fine. 
2.
3.

What is the expected output? What do you see instead?


What version of the product are you using? On what operating system?
4.4.9.0    Windows7 64

Please provide any additional information below.

What steps will reproduce the problem?
1. Modify camera -->PTZ
2. add preset 1 at 11:00 
3. add preset 2 at 23:00 in the preset list are added 11:00

What is the expected output? What do you see instead?
23:00 i see 11:00

What version of the product are you using? On what operating system?
4.5.4.0 --->winxp

Please provide any additional information below.

What steps will reproduce the problem?
1. Install iSpy on a box with low CPU power (I suppose this could be simulated 
with running some higher-priority process that eats a large chunk of the CPU?)
2. Set up some remote cameras and at least one local (requires some CPU power). 
The average framerate for all cameras is less than 1 FPS.
3. Trigger the motion detector in some cameras, so that recording starts

What is the expected output?
1) The schedule applying correctly
2) The recording stopping whenever there is no movement anymore

What do you see instead?
1) The schedule doesn't apply - I often see a camera on that should have been 
off hours ago
2) Recording doesn't stop at all (fills upto the maximum file system's 
filesize), or occasionally stops after a significant amount of time, despite 
not having motion detection events

What version of the product are you using? On what operating system?
v4.3.7.0 on Windows XP

Please provide any additional information below.

I suppose the problem is with the low frame rate of the cameras - iSpy's event 
handlers are probably tied to them hitting in a particular second or something 
like that?

When the local camera that eats most of the CPU is disabled, this bug doesn't 
seem to occur anymore.

What steps will reproduce the problem?
1. Select Hauppauge Win TV-7164 as the camera with composite video connected to 
Swan composite video camera.
2. Observe video

What is the expected output? Normal video
What do you see instead? Normal video with blue image/alternating several 
times/second


What version of the product are you using? Occurs in ALL versions post 4.1.8.
On what operating system? Windows 7.


Please provide any additional information below.

Other USB-driven cameras work correctly.
Swan camera works correctly when other applications access it and works 
correctly with iSpy V4.1.8.

What steps will reproduce the problem?
1. Error on getting clips
2.
3.

What is the expected output? What do you see instead?

I see blank pics,no images or clips.. white 
What version of the product are you using? On what operating system?

windows 7,64bit
Please provide any additional information below.

I sometimes get video clips or snapshots from the ip camera I have set up.And 
than sometimes I get blank white clips that show nothing but a white screen.. 

I have cameras that provide RTSP and MJPEG streams that are already 
time-stamped and well compressed.  When iSpy recompresses the video it wastes 
system resources and reduces image quality.

Unmodified video streams also have greater evidentiary value in court.

My request for enhancement is therefore:

* Add a "passthrough" recording profile that does not transform the input 
stream before writing it to the storage area.

What steps will reproduce the problem?
1. i had 4.4.5.0 installed and upgraded to 4.5.2.0
2. all capture cards wont open and adding in local devices show 'no capture 
device detected'
3. uninstall 4.5.2.0 reinstall 4.4.5.0 everything back working fine 

What version of the product are you using? On what operating system?
Windows 7 64 bit 

Please provide any additional information below.
Please fix it :)

Local iSpy Server: http://192.168.56.1:81
--Warning, running a local server on a non-standard port (81) may cause 
web-browser security errors. Click the link above to test in your web browser.
Checking local server... OK
Checking WebServer... OK
Checking your firewall... iSpy is enabled
Checking your account... Found: [email protected]
Your subscription is valid.
IPv4: Checking port mappings... 
53043 -> 53043 on 192.168.0.10 (UDP)
53043 -> 53043 on 192.168.0.10 (TCP)
49175 -> 6783 on 192.168.0.3 (TCP)
49176 -> 6784 on 192.168.0.3 (TCP)
49177 -> 6785 on 192.168.0.3 (TCP)
81 -> 81 on 192.168.0.8 (TCP)
49178 -> 6783 on 192.168.0.3 (TCP)
49179 -> 6784 on 192.168.0.3 (TCP)
49180 -> 6785 on 192.168.0.3 (TCP)
6347 -> 6347 on 192.168.0.3 (UDP)
6347 -> 6347 on 192.168.0.3 (TCP)
60768 -> 60768 on 192.168.0.3 (TCP)
60768 -> 60768 on 192.168.0.3 (UDP)
8080 -> 8080 on 192.168.56.1 (TCP)
80 -> 81 on 192.168.56.1 (TCP)
Checking external access... 
iSpyConnect is trying to contact your server at: 
http://81.96.104.247:80/command.txt?test&auth=34d92468-130f-48cd-8658-33e6fa4517
1d
Failed: Could not connect to iSpy running on your computer. Check your firewall 
and router settings. If you continue local access, SMS and email alerts will 
still work but remote (external) access to view your cameras and microphones 
won't be available.
Your router should be configured to forward TCP traffic from WAN (external) 
port 80 to internal (LAN) port 81 on IP address 192.168.56.1
Check http://www.ispyconnect.com/userguide-connecting.aspx#6 for 
troubleshooting.
Your port mapping seems to be OK - try turning your router off and on again. 
Failing that we recommend checking with your ISP to see if they are blocking 
port 80 or check if your antivirus protection (eset, zonealarm etc) is blocking 
iSpy. 

If you still cannot get it working, please copy and paste this information into 
http://www.ispyconnect.com/contact.aspx

What steps will reproduce the problem?

1. ALPR Plugin installed like described, Functionality visible in iSpy's HMI
2. Enter a Number in allow list, activate to "beep"
3. Focus camera to a license Plate

What is the expected output? What do you see instead?

Expected: 

-Licence Plate is (hopefully) recognised

Observed: 

-iSpy closes exactely in the moment, when the licenseplate (or somethings that 
looks similar) comes into focus of camera.

What version of the product are you using? On what operating system?

4.5.4.0

ALPR Plugin: downloaded version on Oktober 12th

Please provide any additional information below.

Checking iSpy's logfiles:

Nothing in it (beside starting Numberplate and Overlay dlls)

No difference if I choose "Continuous" or "When Movement"

Camera resolution was 320x240p, Licenseplate big enough to be recognised 
properly

100% reproducible

Running on Windows XP 32bit

Beside this issue iSpy is very reliable.

Cheers,

Henrik

What steps will reproduce the problem?
1. continuious time-lapse recording, 1 per sec, 5 FPS, saved every 30 min.
2. close program (click x) (inadvertantly instead of minimize)
3. video not saved is lost

What is the expected output? What do you see instead?
Expect that it would save captured video file prior to closing.

What version of the product are you using? On what operating system?
 ispy v4.4.3.0, Win7-64

Please provide any additional information below.

What steps will reproduce the problem?
1. Enable PTZ scheduler, add Go Preset 1 @ 3:00:00 PM (arbitrary)
2. Highlight entry, click Repeat every 3600 seconds until 2:00:00 PM
3. Nothing happens. Can't seem to enter a continuous repeating loop?

What is the expected output? What do you see instead?
See a filled in list for this action (23 events?)

What version of the product are you using? On what operating system?
v4.4.3.0,  Win7-64

Please provide any additional information below.

What steps will reproduce the problem?
1. Set up new installation
2. Add new camera
3. The problem is here - under the video feed it says "Calibrating (15)"

What is the expected output? What do you see instead?
Output is as expected.. The problem is, that recording doesn't work. Nothing 
actually works! It just says "Calibrating" the whole time. Even there is no 
movement on the camera..

What version of the product are you using? On what operating system?
iSPY v4.6.3.0, Windows 7 64bit

Please provide any additional information below.
I'm using INTELLINET NFD130-IR, default settings, new installation of OS, new 
installation of iSPY.

1. Cam Setting - Alarm - Maximize
2. View - Auto Layout Optimal
3. Lock Layout Save Layout

When alarm goes on maximizing the window. All Okay.
 But then forever on. It mussnach a time again Minimize. After a long time Maximizes happens after double clicking no longer small. layout is messed up. Whether probably layout locked.

Lock and saved layout should never change!

When viewing a recording with iSpy Viewer (clip generated by a motion detection 
event) if you close the iSpy Viewer window without first stopping the video, 
iSpy becomes unresponsive and requires a force close.

When iSpy is reopened, the clip that was being viewed when the crash occurred 
is no longer available.

If you stop the playing video first and then close the window, it closes 
correctly.

Running 4.5.4.0 on Windows 7 x64, 4 Gigs RAM.

What steps will reproduce the problem?
1. use safari or any otehr browser and go to ispyconnect.com
2.
3.

What is the expected output? What do you see instead?
my video icon then when I click to view only a warning comes up.

What version of the product are you using? On what operating system?
latest as of Aug 30 2012. I update frequently

Please provide any additional information below.

I expect to get a still image of my camera then when I click on the right arrow 
to see the video wheather its live graber or any other vidow, I get a blue box 
with a questions mark inside.  It is a tiny blue box in the middle in both the 
overview and when trying to see the video.  It's similar to what windows does 
when a file is not recognized.  I tried to change the format in ispy like your 
help section says to do but that doesn't change my outcome.  I've tryed all 
format.  none worked.