SmartTicket by SoftSmart.co.za is an opensource help desk/support ticket system. It supports multi-departments and users. It could be used within an organisation with multiple departments, or you could use it as a multi-company support ticket system if you provide IT services to various companies.
SmartTicket is an API first Laravel application. In order for it to work you'll need this frontend as well as the laravel backend.
It features canned replies too so you can easily and quickly answer those common questions.
Optionally connect to SmartTicket's AI service to automatically pick and answer questions from the canned replies list.
Looking for a hosted version? Contact us if you need a hosted and mainted version.
Make sure to install the dependencies:
# npm
npm install
# pnpm
pnpm install
# yarn
yarn install
Start the development server on http://localhost:3000
:
# npm
npm run dev
# pnpm
pnpm run dev
# yarn
yarn dev
Build the application for production:
# npm
npm run build
# pnpm
pnpm run build
# yarn
yarn build
Locally preview production build:
# npm
npm run preview
# pnpm
pnpm run preview
# yarn
yarn preview
Check out the deployment documentation for more information.