lanea07 / myitil

��# MyItil

myitil's Issues

Agents

Must include the ability to manage users, along with the posibility to relation users with permissions vía groups or roles to access the modules of the app. #2 is related to this.

Dashboard

This is the entry point of the app in agent interface. Every user who logs into the app should land here. Must include a modules ribbon with at least the following options:

• Dashboard

• Customers admin panel

  • Customers
  • Customer users

• Tickets panel

  • Queue view
  • States view
  • New phone ticket
  • TicketNumber

• Surveys

• FAQ

• Stats

• Scheduled Tasks

• Massive uploads

• Admin section

Must include widgets which can be added or removed. The initial widgets are:

• 7 Day Stats: Visual line chart with the count of open and closed tickets in last seven days, filtered by the queues where user has 'rw' permission
• Logged-In Users: Users currently logged into the app
• New Tickets: Tickets with ticket_state_type 'new'
• Reminder Tickets
• Escalated Tickets
• Open Tickets
• Ticket Queue Overview
• Out Of Office
• Latest updated FAQ articles
• Latest created FAQ articles
• Master Tickets
• Slave Tickets

Permissions

Must include the ability to assign permissions to users vía groups or roles. Access to the different modules of the app are ruled by permission names associated to permission keys, e.g. a user with key 'rw' on permission group name admin is granted to access admin module and all of its internal components.

To achieve this the following features must be developed:

Sets of permissions

• Agent <-> Group
• Agent <-> Role
• Role <-> Group

Each module of the app must include permission settings that must include the named permission group and the permission key required to grant access to it, e.g.:

Admin section requires permission group Admin with key 'rw'