Loading PacBio data about ribbon

[MariaNattestad]

The QNAME isn't used for fetching reads, so when you choose a location, it should match the chromosome, meaning RNAME in the BAM.

What are you entering when choosing a location?
Can you include ones of the lines from the BAM that you were expecting to show up from this query? e.g. using samtools view with that same region you are trying to fetch reads from. If samtools view on that region doesn't work, then it won't work here either, since Ribbon uses samtools to fetch reads.