mo-azfar / otrs-statistic-with-sla-remark

Extend OTRS Dynamic Statistic Module to Include SLA Remark Status(Within/Breach SLA)

OTRS-Statistic-With-SLA-Remark

• For OTRS CE v6.0

• Extend OTRS Dynamic Statistic Module to Include SLA Remark Status(Within/Breach SLA)

• Modification files (based on OTRS 6.0.28) has been tag with :

    #=================BEGIN SLA REMARK SECTION=============================
    CODE
    #=================END SLA REMARK SECTION===============================
  

1. Modify your existing DynamicList / TicketList Statistic to include FirstResponseStatus and SolutionStatus field.
2. As this involved a bit of comparison between ticket data, it may take a little time to generate statistic with a huge data.
3. Perhaps please use ticket filter (create time, queues, services, etc) to minimize populated data.