Related Issues (20)
- Create Mail service. Move mail code to the new service
- Create service for admins to easily add new roles to users
- If the user has admin privileges they can see and access the user admin page. Add option to navbar
- Add conversion service. Convert Issue to Service Request and vice versa. When converted the old issue will go to Solved status with message Converted added to chatbox
- Add button in the search results to allow users to updates tickets
- Update the search to allow a dropdown popup if 'search by status', label, priority is chosen HOT 1
- Add a button to add more search criteria if clicked
- Re work Issues and Service requests to extends the Base Ticket class
- (Master) Add Analytics. Group tickets by status, labels, priority. Graphs with dates HOT 1
- Update labels
- Make use of fragments to minimize repeated HTML code
- Emails must match error when trying to update email
- Add functionality to display old messages in a readonly chatbox when updating a ticket
- Enable password reset emails if the user forgets
- Create User analytics. Check cases solved. Set targets HOT 1
- Create a Team class. Has one team leader who is an admin. Team leader can set targets
- Add functionality if a user is in a team and a ticket they are assigned to is saved in status SOLVED. The target in the teams class will be updated.
- Make sure end users cannot be assigned to Tickets
- Add a check so End Users can only update their own tickets
- Create a REST API to expose data to third party apps
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