murphy1 / boot-desk

Free ITSM Service Desk Software developed with Spring

boot-desk

Service Desk developed with Spring

• Manage your Tickets from our easy to use and efficient Service Desk product

• Realtime Analytics to manage your key issues

• Create Tickets quickly to get your issues solved as quick as possible

• Manage Teams and set targets for your Agents

• Currently still in production
• All items in README subject to change

boot-desk's Issues

Create Pojos and entities

Add functionality to update an Issue

Create Mail service. Move mail code to the new service

Add functionality to create a Service Request

Create service for admins to easily add new roles to users

Make use of fragments to minimize repeated HTML code

Add functionality to create, update and delete Users

Emails must match error when trying to update email

Create the service layer

Pre load testing data into the project with SQL

Look into OAUTH and LDAP for enhanced security

Add conversion service. Convert Issue to Service Request and vice versa. When converted the old issue will go to Solved status with message Converted added to chatbox

Add functionality to update and delete a service request

If the user has admin privileges they can see and access the user admin page. Add option to navbar

Add a chat box to the issue object. That can be updated by any user. Must include users name and user. Along with the time of entry

Update Due date depending on Priority. Very High 1 day, High 2 day, Medium 5 day, low 7 day

Add a button to add more search criteria if clicked

Create Tests for the service layer

Enhance the labelling system to group tickets by label

When a ticket is in solved status. Remove it from users profile. Both Creator and Assigned to. Can search for tickets in search page

Styling

Create tests for the controllers

Add notifications. Users are notified when a ticket is updated

Update labels

Assign issue to user when created

Create the Homepage and Controller

Add button in the search results to allow users to updates tickets

Add Functionality to delete an issue

Update the search to allow a dropdown popup if 'search by status', label, priority is chosen

Update JPA Annotations for database persistence

Create User analytics. Check cases solved. Set targets

Enhance exception handling. Replace thrown Runtime Exceptions

Add an ‘Assigned User’ field to issues and service requests. Allow users assign themselves and other users

Assign a service request to the user when it is created

Create Repositories

(Master) Add Analytics. Group tickets by status, labels, priority. Graphs with dates

Create a profile page. Will display users current tickets and notifications

Add CircleCI for continuous testing

Create HTML pages for new tickets and corresponding controllers

Enable password reset emails if the user forgets

Add chatbox to the service requests

Add User sign up page

When status is SOLVED, close the ticket. Ticket cannot be updated anymore if it is in this status

Add functionality to display old messages in a readonly chatbox when updating a ticket

Add User authentication

Integrate a MySQL database

Create a search page. Can search by Id, name, description, labels

Re work Issues and Service requests to extends the Base Ticket class

Add Validation to forms

Add functionality to create an Issue