pagerduty / ca-uim-probe

Download links for the PagerDuty CA UIM Gateway Probe

pagerdutygtw

PagerDuty UIM Gateway Probe

Change Log

2018-09 - version 1.020

• Upgraded to PagerDuty REST API V2 using JRE 1.8
• Support Incident allerts grouping

2016-11 - version 1.018

Quick fix to allow user to override service_key when synchronizing services defined in PagerDuty. As Services are discovered by the probe, if the user has set an alternate service_key in the configuration, the user specified service_key will be kept.

2016-11 - version 1.017

Added configuration to control probe bootup performance for customers with large numbers of users and services defined in PagerDuty.

ca-uim-probe's Issues

Error getting User Information for user

Hi there,

I'm trying to link pagerduty up to our UIM installation but am failing on step 9.5 of this guide: https://www.pagerduty.com/docs/guides/ca-uim-integration-guide/

The pagerdutygtw logs show (with my ID redacted):

Nov 18 14:40:00:633 [main, pagerdutygtw] [ Starting ]
Nov 18 14:40:00:634 [main, pagerdutygtw] 1.018
Nov 18 14:40:00:634 [main, pagerdutygtw] PagerDuty, Inc. Copyright 2021
Nov 18 14:40:00:649 [main, pagerdutygtw] port=48005
Nov 18 14:40:00:673 [main, pagerdutygtw] Only restricted security available, no login
Nov 18 14:40:30:799 [Thread-0, pagerdutygtw] Context Path: /pd
Nov 18 14:40:30:799 [Thread-0, pagerdutygtw] Webapp Path: srvr/pagerduty
Nov 18 14:40:30:799 [Thread-0, pagerdutygtw] Listen Port: 2082
Nov 18 14:40:30:847 [Thread-0, pagerdutygtw] Loading admin (com.pagerduty.probe.endpoints.ProbeAdmin) /admin/*
Nov 18 14:40:30:848 [Thread-0, pagerdutygtw] Loading services (com.pagerduty.probe.endpoints.Services) /services/*
Nov 18 14:40:30:848 [Thread-0, pagerdutygtw] Loading root (inc.morsecode.core.Gateway) /*
Nov 18 14:40:30:848 [Thread-0, pagerdutygtw] Starting HTTP Server
Nov 18 14:40:32:232 [Thread-0, pagerdutygtw] Must configure probe with API credentials before it will function, refer to the Probe User Guide.
Nov 18 14:41:34:304 [nimclient, pagerdutygtw] API Check <==> services.list [
Nov 18 14:41:34:312 [nimclient, pagerdutygtw] HTTP GET https://api.pagerduty.com/services?offset=0&limit=25 HTTP/1.1
Nov 18 14:41:35:307 [nimclient, pagerdutygtw] HTTP 401 Unauthorized
Nov 18 14:41:35:309 [nimclient, pagerdutygtw] ]
Nov 18 14:41:35:310 [nimclient, pagerdutygtw] HTTP GET https://api.pagerduty.com/users/xxxxxxx HTTP/1.1
Nov 18 14:41:35:491 [nimclient, pagerdutygtw] HTTP 401 Unauthorized
Nov 18 14:41:35:491 [nimclient, pagerdutygtw] Error getting User Information for user=xxxxxxx
Nov 18 14:41:35:492 [nimclient, pagerdutygtw] Invalid User Information: xxxxxxx [null]

It's version 1.020 (even though the log shows 1.018).

Cheers