pawlovskiii / technical-platform-support-analyst

Use Freshdesk’s API documentation to build API calls to extract the following information: 1. CSAT score for today 2. All tickets resolved today

Recruitment Assignment - Technical Platform Support Analyst

Table of contents

• General info
• Setup
  • Installing dependencies
  • Run the project

General info

Your manager asked you to analyze some reporting data coming from Freshdesk ticketing system. Please use Freshdesk’s API documentation to build API calls to extract the following information:

• CSAT score for today
• All tickets resolved today

Additionally, in the interview, I was supposed to solve an algorithm problem with a provided list of dictionaries (Python) or objects (JavaScript). I decided to extend the current repository to involve solutions both in Python and JS. I placed it in the interview_algo_solved folder. In the Run the project I explained how to run these files with solutions.

Setup

These are the crucial steps to configuring and running the project. I provided solutions within Python and JavaScript. To clone and run this application, you'll need Git and Node.js (which comes with npm) installed on your computer.

# Clone this repository
$ git clone https://github.com/pawlovskiii/Technical-Platform-Support-Analyst

# Go into the repository
$ cd Technical-Platform-Support-Analyst

Installing dependencies

# To download all the necessary Python packages needed for the project
$ pip install -r requirements.txt

# Install dependencies for the JavaScript version
$ npm install

Run the project

To run the Python version type the below commands in order:

$ cd py_version

$ python main.py

To run the JavaScript version type the below commands in order:

$ cd js_version

$ node main.js

To run the Python version of the algorithm task provided in the interview type the below commands in order:

$ cd interview_algo_solved

$ python pyVersion.py

To run the JavaScript version of the algorithm task provided in the interview type the below commands in order:

$ cd interview_algo_solved

$ node jsVersion.js