peternotenboom / helpdeskz-1.0

HelpDeskZ v1.0

Version: 1.0.4 from March 19th 2016
Developed by: Evolution Script S.A.C.
Heavily adjusted by Peter Notenboom
Help Desk Software HelpDeskZ

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.

Requirements

HelpDeskZ requires:

• PHP 5.3+
• MySQL database
• GD Library (only for captcha verification)
• Mod_rewrite (only if you want to use permalinks)-

Upgrading

To upgrade your HelpDeskZ from previous versions, please read the file UPGRADING.txt

Installation steps

• Connect with FTP to the public folder of your server where the rest of your Web site is
• Create a new folder where you will install HelpDeskZ. Name it anything you like, for example "helpdesk" or "support".
  Example: /public_html/support
  Corresponding URL: http://www.site.com/support
• Upload all HelpDeskZ files to your server.
• Open /install in your browser, for example (modify to your URL):
  http://www.site.com/support/install
• The HelpDeskZ setup script will run. Click INSTALL HELPDESKZ and follow the instructions through License agreement, Check Setup and Database settings.
• Before closing the install script DELETE the "install" directory from your server!
• Now it's time to setup your help desk! Open the staff panel in your browser, for example:
  http://www.site.com/support/?v=staff
  Use the login details that you entered in the installation process.
• Go to Settings -> General to get to the settings page.
• Take some time and get familiar with all of the available settings. Most of them should be self-explanatory.
• If you want to use permalinks like http://www.site.com/support/staff/ then you have to enable this option on Settings -> General -> Helpdesk -> Use SEO-friendly URLs
• Good luck using HelpDeskZ!

Email Piping

HelpDeskZ supports email piping, this allows the auto-creation of tickets from incoming emails to a set email address.

• To enable email piping for your help desk follow this email piping tutorial.

Email IMAP fetching

HelpDeskZ now also supports email IMAP fetching, this allows the auto-creation of tickets from incoming emails to a set email address. You can delete the email, or choose to move email into a folder after it has been fetched. A simple cron to run cron.php will fetch and process each message.

Create a ticket yourself

Now also supports creating a ticket from within the ticket system.

Add notes

Want to create notes to a ticket? Only viewable for staff? No problem!

Customize the look

For detailed information please see this knowledgebase article.

Translate HelpDeskZ to your language

To translate HelpDeskZ read How can I translate HelpDeskZ.