pinkynrg / convergence Goto Github PK

Add possibility to link tickets

Filter and sort order in main page is not working for Companies column

Don't Display as the other photos.

Create advance search. Follow Github example for querying issues.

Can we make it the Site name and ticket number only? We dont need it to say Convergence b/c we have the eagle icon.

status slider is broken. it falls into a middle step between one status and the other.

remove created and updated columns from views

fix generate pdf of service request

After submitting a post as either public or internal, it is not visible in the posts list which posts are internal and which are public.

Add additional checks for ticket show page (connection type: Melnik tried to add a ticket for E80 and it was without connection type).

created at and updated at are wrong

find a way to remove overflow hidden from main container so items can show even if they go out the wrapper size.

starts calculating time spent on a ticket from last priority change

if needed do create import for ticket requests.

add due date column ticket page in the following way:

1. add a column "last_priority_updated_at" to ticket table.
2. calculate "age" by summing tickets_history considering date >= last_priority_updated_at AND status IN (new, in progress, requesting).
3. in column show black in escalation delay time < age, OR red if time >= age
4. be able to change priority only by writing a new ticket (like status).

rename table company_main_contact -> company_main_contacts

add details to contact page

or some way of determining what filetype or file the thumbnail is, so you don't have to click randomly to find the one you want.

create Ticket has division_id as a field.
create Service Request has division_id[n] as a field (for n-th technician).
validation.php has translation for the second and gives a Array to string conversion error on the second.

This is not an issue but a functionality request to add the following: When the use changes the job type of the ticket to warranty that an text entry box is available to enter the reason of why this issue is a warranty (this is requested by Italy when they review the hours). The text box needs some validation that the text field is not empty.

Search Box is not searching within Companies. Would recommend adding a description of what the search box can access as source of information.

remove original E80 company from list

Can you please add an option to change background-image to default or something circuit-ey like:
https://www.dropbox.com/s/vi4cdca8vd2shwg/circuit-background.png?dl=0

Fix Onsite hours calculated value. Number too big!

Need to add an indicator that a post has been edited to add transparency to the system

Add list of starting access groups so all users can access the website.

make it more compact and easy to read.

add ticket history record for tickets with id < 549 with status = new

Mozilla images overflowing thumbnail wrapper in tickets and posts container.

System Stop (1)
Very Critical (1)
Critical Medium (2)
Non-Critical (3)
Info Request (3)

Show closed status only if current status of the ticket is solved

Add emails doesn't show full email when inserting

User with no ticket creation privileges can still see new ticket link. Once new ticket interface is shown user can pick from companies but no secondary fields are populated. User can try to save ticket and once main page is shown again privileges error is shown.

• Remove link if user cannot create tickets, check privileges for dropdown lists loading.

Add ticket status requesting so the customer can request a new ticket that can either be opened or denied. Maybe add status denied?

let user write customized message when escalation email is sent.

add details to person page

don't allow to uncheck public when set to WCF of SOLVED

The message queue does not work property.

1. Begining post should change status to in progress
2. The first post did not change the status automatically to in progress the ticket remains as new
3. Priority changed to medium and it is reflected correctly and logged in the history, passed
4. Tested input validation for waiting for feedback, passed. Setting this post as waiting for feedback
5. Need improvements for posts waiting for feedback
   5.a The posts should have a header to give more visibility such as the current system "Waiting for Feedback: ..."
   5.b Need to verify that posts that are set as waiting for feedback are automatically set as public, the toggle switch for the public setting could change automatically. It may be done but in the background
6. Changed ticket job type to P.O. and the ticket job type was updated correctly, passed
   However, the ticket status changed back to NEW, probably a default as previously tested
   There was also a new log added to the ticket history, passed
   However, there is no column for job type. We need to add the job type column, but it may be more flexible and give better clarity to change the table setup for the ticket history to a text message stating what parameters where changed.
   For example,
   TICKET HISTORY
   2/1/2016 9:54 pm - Created by: Raul Passarini Assigned to: Tom Kotsakos Priority: System Stop High (1) Division: Other Equipment: Null
   2/1/2016 9:56 pm - Updated by: Raul Passarini Priority: from System Stop High (1) to Critical System Medium (2)
   2/1/2016 10:11 pm - Updated by: Tom Kotsakos Job Type: from 24/7 to P.O.
   2/1/2016 11:19 pm - Updated by: Raul Passarini Assigned to: from Tom Kotsakos to Francesco Meli Division: from Other to PC
7. Tested solved toggle empty validation, passed
   Testing solved post
   Solved ticket improvements:
   7.a Need to have the Solved post on the top below the ticket description to give quick ticket visibility for resolved issues
   7.b Need to check as for the waiting for feedback if the ticket is set as public, a solved post should by default be public
8. After setting the ticket to solved the ticket changed status and also a log was added in the ticket history, passed

Add author to update at column tickets so it picks whatever is the most recent modification (posts/ticket)?

Fix ticket post look so public/private is recognisable.
Also checkbox public fix css.

A generic AJAX loading progress indicator would be very helpful in understanding what is going on under the hood. That would avoid multiple clicks by the operator on the same commands.

Together with the loading progress indicator I would recommend blocking access to visual elements that can mangle the request o create unpredictable behaviours

remove weird characters from imported posts and tickets. see imported ticket #3967

Check if it is possible to fix the typing issue with the multiselect bootstrap tool.

Scroll just photos in post, not all photos posted in ticket.

handle soft delete for all reosurces in the site

Dropzone doesn't show size attachment

import data and use dummy variables if not available. also, add "NOT ALLOW NULL" in db structure.

Filter off company E80 when creating a new ticket.