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Comments (7)

rafaltrojanowski avatar rafaltrojanowski commented on August 17, 2024 1 
 $('[__jx__id], embed#__zopnetworkswf').remove()
 window.$zopim = undefined;

Made trick! awesome.

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abhinavmsra avatar abhinavmsra commented on August 17, 2024 1

Its strange how setting window.$zopim to undefined solves the issue

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leonardostefani avatar leonardostefani commented on August 17, 2024

@andrewkouri I had with the same problem, when clicked in any link the zendesk stop of work, 'cause in my case i'm using zopim chat.

To fix my problem, I added 2 new lines. After/before of these lines:

window.zEmbed = window.zE = undefined
$('head iframe[src="javascript:false"]').remove()

I added:

$('[__jx__id], embed#__zopnetworkswf').remove()
window.$zopim = null

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MauricioMoraes avatar MauricioMoraes commented on August 17, 2024

@leonardostefani that did for me, thanks! But I've set window.$zopim = undefined;

Now my widget function looks like this:

// reference: http://reed.github.io/turbolinks-compatibility/zendesk_web_widget.html
function zendeskWebWidget(userName, userEmail, enableHelpCenter, enableChat){
  var zendesk_host = 'myhostname.zendesk.com';

  window.zEmbed = window.zE = undefined;
  $('head iframe[src="javascript:false"]').remove();
  // reference: https://github.com/reed/turbolinks-compatibility/issues/52
  $('[__jx__id], embed#__zopnetworkswf').remove()
  window.$zopim = undefined; 

  (function(url, host) {
    var queue = [],
        dom,
        doc,
        where,
        iframe = document.createElement('iframe'),
        iWin,
        iDoc;

    window.zEmbed = function() {
      queue.push(arguments);
    };

    window.zE = window.zE || window.zEmbed;
    window.zESettings = {
      webWidget: {
        helpCenter: {
          suppress: !enableHelpCenter
        },
        chat: {
          suppress: !enableChat
        }
      }
    };

    iframe.src = 'javascript:false';
    iframe.title = ''; iframe.role='presentation';  // a11y
    (iframe.frameElement || iframe).style.cssText = 'display: none';
    where = document.getElementsByTagName('script');
    where = where[where.length - 1];
    where.parentNode.insertBefore(iframe, where);

    iWin = iframe.contentWindow;
    iDoc = iWin.document;

    try {
      doc = iDoc;
    } catch(e) {
      dom = document.domain;
      iframe.src='javascript:var d=document.open();d.domain="'+dom+'";void(0);';
      doc = iDoc;
    }
    doc.open()._l = function() {
      var js = this.createElement('script');
      if (dom) this.domain = dom;
      js.id = 'js-iframe-async';
      js.src = url;
      this.t = +new Date();
      this.zendeskHost = zendesk_host;
      this.zEQueue = queue;
      this.body.appendChild(js);
    };
    doc.write('<body onload="document._l();">');
    doc.close();
  }('//assets.zendesk.com/embeddable_framework/main.js', "myhostname"));

  if(userName != ''){
    zE( function () {
      zE.identify({name: userName, email: userEmail});
    });
  }
}

And on the page header I have:

$(document).on("turbolinks:load", function() {
  var userName = 'username'; // fill it your way
  var userEmail = 'userEmail';
  var enableHelpCenter = false;
  var enableChat = true;

  zendeskWebWidget(userName, userEmail, enableHelpCenter, enableChat);
});

If anyone sees a better way to do this, please help me improve it! Thank you!

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zkingdesign avatar zkingdesign commented on August 17, 2024

@MauricioMoraes That worked perfectly. Thanks so much!

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Ghostavio avatar Ghostavio commented on August 17, 2024

hey, I was wondering if this still works @MauricioMoraes

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MauricioMoraes avatar MauricioMoraes commented on August 17, 2024

@Ghostavio we've ditched zendesk/zopim a year ago. So I have no idea if this workaround is still working. But my gut tells me that it should, because those widget inclusion scripts change very little over time (too much caching and compatibility problems to change it), and the main script is loaded from the server. So there is little risk of you wasting your time trying it out.

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