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OpenZen

Working in support, we'd found really helpful to have video sessions with customers where screen-sharing plays an important role. We could also offer a richer by enabling a recording based support (Record your problem, I'll record the solution)

Use cases:

  • See what customer sees(Screen-sharing)
  • One-to-one video chat with Enterprise customers
  • Have a multiple participants video chat with CSMs, CSAs
  • Allow users to record their problem for more effective troubleshooting
  • Allow support Engineers to record solution

Implementation

Integration Opentok video API within a custom Zendesk App built in Ruby with a Docker server. Server is created using NodeJS framework. Javascript for the client side.

Creators

  • Phil Holcombe
  • Javier Molina Sanz
  • Svetlana Beliakova

Date 14-15.11.2019 OneHackLondon2019

supportonehack2019's People

Contributors

javiermolsanz avatar sdnazarenko avatar philholcombe avatar

Watchers

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