Working in support, we'd found really helpful to have video sessions with customers where screen-sharing plays an important role. We could also offer a richer by enabling a recording based support (Record your problem, I'll record the solution)
- See what customer sees(Screen-sharing)
- One-to-one video chat with Enterprise customers
- Have a multiple participants video chat with CSMs, CSAs
- Allow users to record their problem for more effective troubleshooting
- Allow support Engineers to record solution
Integration Opentok video API within a custom Zendesk App built in Ruby with a Docker server. Server is created using NodeJS framework. Javascript for the client side.
- Phil Holcombe
- Javier Molina Sanz
- Svetlana Beliakova
Date 14-15.11.2019 OneHackLondon2019