Senior Cloud Engineer, Cisco Umbrella
Vancouver, British Columbia Canada
A life long learner that lives for problem solving with over twenty years experience in the IT industry, I have worked in a fairly wide range of technologies and programming languages. My latest role is a Senior Cloud Engineer at Cisco Systems and my current project is working with a the Cloud Delivered VPN Team.
The day to day tasks include:
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Daily Standup with Bi/Weekly Sprint Planning.
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Troubleshoot VPN Issues as the arize by monitoring Prometheus and DataDog Analysis.
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On Call Rotation/Pager Duty Rotation.
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Progressively Improve AWS Usage with a goal towards High Availabity balanced with Cost Optimization.
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Training on the new services that AWS offers in order to keep the knowledge base current.
- 7 years of Cloud Experience
- MultiCloud with Azure,AWS, and Hybrid
| Company | Position | Date |
|---|---|---|
| Cisco | Senior Cloud Engineer | 2021 - present |
| Onica/Rackspace | Senior Devops Engineer | 2016 - 2021 |
| Telrad (Contract) | Web Developer | 2015 - 2016 |
| Travel Professionals Int. ( Contract ) | Web Developer | 2014 - 2015 |
| Front Street Pictures | Web Developer | 2012 - 2014 |
| Web Dev Freelancing | PHP/Symfony Developer | 2007 – 2012 |
| CGI Group, Inc | System Administrator/Consultant | 2004 – 2007 |
| MicroAge Computer Systems | Onsite Service Technician | 2003 – 2004 |
| Fitness World | System Administrator | 2000 – 2002 |
| SHL Systemhouse Ltd. | Onsite Service Technician | 1996 – 1999 |
| SHL Learning Technologies Ltd. | Support and Sales | 1994 – 1996 |
Senior Cloud Engineer in the Cloud Delivered VPN Team at Cisco Umbrella
- Monitoring VPN Tunnel Traffic on Cisco Data Centers around the world.
- Writing/Updating Code (Terraform, Bash, Python, Etc) for day to day cloud engineering tasks.
- Rotating On Call to ensure someone is manning the ticketing system at all times
- Weekly and Daily Standups to determine priorities, current issues, and proposed fixes
DevOps Engineer in the Managed Services Department Onica.com
- Respond to Cloudwatch Alarms and ensure whatever is triggering the alarm is Resolved ASAP
- Updating AWS Infrastructure for various clients with differing tool sets and AWS Services
- Rotating On Call to ensure someone is manning the ticketing system at all times
- Weekly and Daily Standups with various clients to determine priorities, current issues, and proposed fixes
- Converted Headset Site From Miva Merchant to WordPress with WooCommerce Solution
- Converted Corporate Site From Hacked Joomla Site To Secured WorkPress Site
- Created Training Videos for Telrad VOIP phones published to Youtube for customer training.
- Implemented SuiteCRM solution for evalutaion as a current CRM (TigerPaw) replacement
- Technical Tools: PHP, MySQL, Wordpress Multi Site, WooCommerce (ECommerce Plugin)
- Redesign of the look of a GWT Custom Business Application called Tippi
- Created a Custom Implementation of PHPBB3 for Tippi users to single signon to the Community Board
- Created and Implemented a Wordpress Custom Template solution for over 800 advisors
- Basic Troubleshooting and training for end users and other duties as required.
Technical Tools: PHP, MySQL, Wordpress Multi Site, Advanced Custom Fields, Gravity Forms
- Redesign and implement the Front Street Web Site (http://www.frontstreetpictures.com)
- Change the website from Flash to HTML5, CSS, jQuery, jQueryUI
- Work with stakeholder to determine requirements for content management system
- Train key end users on use of the content management
Technical Tools: Symfony 1.4, jQuery, jQueryUI, HTML5, CSS
PHP Development of the Game Asset Trading website using the Symfony PHP/MVC Framework
- Maintain SVN version control of the GAT site
- Create Layouts & CSS for the Layouts
- Setup MySQL databases and SQL queries using the Doctrine ORM
- jQuery and Prototype JavaScript frameworks for user interactions
Technical Environment: Linux(CentOS), PHP 5.3, Mysql 5.1, Symfony 1.4
- Desktop Support; thin client/printing support
- PC based application support
- Server support (Linux & Windows)
- LAN support
- AS/400 device support
Technical Environment: Windows 2000 Server, Windows XP, AS/400, Citrix Thin Client
- Onsite service calls to troubleshoot and repair network and PC issues such as corrupt software, viruses, spyware, and network connections issues
- Provide customer service in person and over the phone to existing and potential clients
- Provide computer training and support to head office and remote locations
- Maintain On Prem Network comprising of Oracle,Linux, and Windows Servers Window 2000 Servers
- Perform Ethernet card installations for Rogers High Speed Internet Service.
- Configured both PC’s and Mac’s for connection to High Speed Internet
- Provide onsite service calls for clients that other technicians could not get clients connected.
- Provided basic training and configuration for connecting to the Web, Email, Search Engines, etc.
- Technical Support for Windows 3.1 and DOS 6.2 on a 25 Workstation Novell 3.12 Network.
- Installing peripheral devices (Fax Modems, CD-ROM'S) on existing computers
- Installing & Configuring new Software programs onto the network and client workstations
- Network Administration (Adding and Removing Users)
| Vendor | Certification | Date |
|---|---|---|
| AWS | Solutions Architect Associate | 2020 |
| Microsoft | MSCE | 2017 |
| COMPTIA | A+, Security+ | 2000 |
React
Typescript
Django
Laravel
Facebook
Microsoft
Google
Alibaba
D3
Tencent