Trying to change the "assigned to" field about servicenow-powershell

[gdbarron]

I believe you need to specify the sys_id for the user, not the email address. Perhaps not the best way to do it, but in the past I've created an incident and assigned it manually, retrieved the incident details with Get-ServiceNowIncident and gotten the sys_id that way.

[Rick-2CA]

bdbarron is correct - usually the user's sys_id is what you need. I've also gotten away with using the user's display name, however display name could be subject to multiple matches and may not resolve to the specific person you want.

Get-ServiceNowUser can be used to query users to get the sys_id.

So when I run Get-ServiceNowUser I don't see myself - does that mean the team that supports our API internally doesn't have the database populated with that information is all? I did find a few email addresses in the list however, grabbed their sys_id and passed the hashtable that way with update-ServiceNowIncident with no luck... Is it possible our service now api doesn't support this you think? I'm using assigned_to in my hashtable and almost positive this is correct.

[Rick-2CA]

You've done a Get-ServiceNowUser -MatchExact @{email='your_email'} and you don't show up? I'm not a ServiceNow admin, but from everything I've seen your user has to be in your tenant's database to function.

May be worth talking to your ServiceNow admins for assistance to ensure you have the rights to do what you're attempting to do. The example in your original post looks fine syntax wise. Would expect that you just need to pass your sys_id to change the assignment to you.