snow-shell / servicenow-powershell

PowerShell module to automate ServiceNow service and asset management. This module can be used standalone, with Azure Automation, or Docker.

ServiceNow

This PowerShell module provides a series of cmdlets for interacting with the ServiceNow REST API.

IMPORTANT: Neither this module nor its creator are in any way affiliated with ServiceNow.

Requirements

Requires PowerShell 5.1 or above.

Requires authorization in your ServiceNow tenant. Due to the custom nature of ServiceNow your organization may have REST access restricted. The following are some tips to ask for if you're having to go to your admin for access:

• Out of the box tables should be accessible by granting the ITIL role.
• Custom tables may require adjustments to the ACL.
• The Web_Service_Admin role may also be an option.

Usage

The ServiceNow module should be installed from the PowerShell Gallery with Install-Module ServiceNow.

A docker image is also available with Microsoft's PowerShell base image and the ServiceNow module preinstalled. The following environment variables should be used:

• SNOW_SERVER: the ServiceNow instance, eg. instance.service-now.com
• SNOW_TOKEN: pre-generated oauth token. Provide this or SNOW_USER/SNOW_PASS.
• SNOW_USER: username to connect to SNOW_SERVER
• SNOW_PASS: password for SNOW_USER

When using the docker image, creating a new session is not required.

Creating a new session

Creating a new session will create a script scoped variable $ServiceNowSession which will be used by default in other functions.

Basic authentication with just a credential...

$params = @{
    Url = 'instance.service-now.com'
    Credential = $userCred
}
New-ServiceNowSession @params

Oauth authentication with user credential as well as application/client credential. The application/client credential can be found in the System OAuth->Application Registry section of ServiceNow.

$params = @{
    Url = 'instance.service-now.com'
    Credential = $userCred
    ClientCredential = $clientCred
}
New-ServiceNowSession @params

Note: ServiceNow's API does not support SSO

All examples below assume a new session has already been created.

Getting incidents opened in the last 30 days

Get-ServiceNowRecord -Table incident -Filter @('opened_at', '-ge', (Get-Date).AddDays(-30))

Retrieving an Incident Containing the Word 'PowerShell'

Get-ServiceNowRecord -Table incident -Description 'powershell'

Update a Ticket

Get-ServiceNowRecord inc0010002 | Update-ServiceNowRecord -InputData @{comments='Updated via PowerShell'}

Creating an Incident with custom table entries

$params = @{
    Caller = "UserName"
    ShortDescription = "New PS Incident"
    Description = "This incident was created from Powershell"
    InputData = @{
        u_service = "MyService"
        u_incident_type = "Request"
        urgency = 1
    }
}
New-ServiceNowIncident @params

Azure Connection Object (Automation Integration Module Support)

The module can use the Connection parameter in conjunction with the included ServiceNow-Automation.json file for use as an Azure automation integration module. Details of the process is available at Authoring Integration Modules for Azure Automation.

The Connection parameter accepts a hashtable object that requires a username, password, and ServiceNowURL.

Scope & Contributing

Contributions are gratefully received, so please feel free to submit a pull request with additional features or amendments.

Authors

• Current: Greg Brownstein

• Previous

  • Sam Martin
  • Rick Arroues

servicenow-powershell's Issues

CMDB

Hello Team,
Can you please add support for new/get/set for servicenow CMDB as well.

Set-ServiceNowAuth shows True even if credentials are invalid

If I access https://instance.service-now/api/now/v1 it doesn't prompt for credentials anymore.
Hence, using Test-ServiceNowAuthIsSet and Set-ServiceNowAuth will show the authentication as True instead of False.

Is it just me?

Allow 'Get-ServiceNowTableEntry' to propagate Exception (and in all other functions)

We routinely call 'Get-ServiceNowTableEntry' to call a custom table to determine if a record exists, so we can choose to either create or update the record. If the record does not exist 'Get-ServiceNowTableEntry' writes out the exception ($PSItem) to the console. I would prefer that the exception is simply propagated. Propagating the exception will allow me to choose what to do.
Since this is an automated process, this exception would be valuable to add to our exception logs so that is is tracked and ultimately corrected.

Currently I get a ugly console experience and $null return.

This is what exists today
Try {...} Catch { Write-Error $PSItem } }

Would like to see Try/Catch removed or change to the equivalent to this
Try {...} Catch { throw } }

Add support for ServiceNow Location field

This issue is to add support for a Cmdlet that leverages ServiceNow's Location field.

Filter on multiple fields, including state

Hi, I'm using these cmdlets to pull ServiceNow Incidents and Changes for my organization. I'm able to filter on multiple fields, however cannot filter on state. Below are shown the 2 calls I used to try and filter on the state field, for both Incidents and Changes. Although I can see there is a state property returned on each line of the array ( $SNIncidents or $SNChanges), when trying to filter on it using the "state=" filter shown below, I receive the error: "You cannot call a method on a null-valued expression"

The call works fine, if I don't try to filter on state

$SNIncidents = Get-ServiceNowIncident -MatchContains @{assignment_group='My Group'; opened_at='2018'; state='New'}

$SNChanges = Get-ServiceNowChangeRequest -MatchContains @{cmdb_ci='AD Change'; assignment_group='My Group'; state='New'}

Invoke-RestMethod : The remote server returned an error: (404) Not Found.
At C:\Mypath\ServiceNow\Public\Get-ServiceNowTable.ps1:81 char:16

• ... $Result = (Invoke-RestMethod -Uri $Uri -Credential $ServiceNowCreden ...

•             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  

  • CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-RestMethod], WebExc
    eption
  • FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeRestMethodCommand

You cannot call a method on a null-valued expression.
At C:\Mypath\ServiceNow\Public\Get-ServiceNowIncident.ps1:96 char:30

• ... ForEach-Object{$_.PSObject.TypeNames.Insert(0,"ServiceNow.Incident")}

•                ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  

  • CategoryInfo : InvalidOperation: (:) [], RuntimeException
  • FullyQualifiedErrorId : InvokeMethodOnNull

New Request Tickets

There was a submission for #98 to add New-ServiceNowRequest to the module. This seemed straight forward enough and I pushed it to dev, but after looking through it I'm not sure that addition does what's expected. In my environment a REQ means RITMs which means workflows. My developers tell me that's what they expect from those tickets as well. Are people utilizing REQ tickets in another way? Please share some user stories on how your environment uses REQs so I can ensure the command is useful.

Avoid using $Global variables

The $Global variables defined in Set-ServiceNowAuth should be changed to script scoped variables to avoid polluting the global scope but also stops PSSA alerts triggering.

Date/Time Accomodations

I've rolled back PR #36 in the development branch after testing and discussing the changes with the submitter. As a result of the discussion we should consider the following two accommodations:

• Query for the current user's date/time format in their user profile. Depending on performance this may only be enabled when Set-ServiceNowAuth is utilized.
• Enable a configuration setting for customizing the date/time format. In cases where the glide.sys.date format doesn't match any of the assumptions the module may make a configuration would allow a user to force a match that results in a DateTime object instead of the default string.

Create Service Requests

Hello Team
You have a great repo here .

Please guide How can I create Service Requests using the Wrapper . - tickets which are like REQ0012958
Requesting to please help ASAP - I'm stuck and im new here
any guidance will be greatly appreciable .
Kind regards
Arun
[email protected]

Create Change task

Thanks team on working on my last request (Create change request), I must be more demanding, if possible can you please create same for change tasks as well

Auth via ADFS?

Hello,

I was trying to use your module and it seems I fail to authenticate with credentials via ADFS. Is it coded in because it's unclear?
And -Debug switches do not get much out.

PS C:\Windows\system32> Get-ServiceNowUser -Credential $cred2 -ServiceNowURL OBFUSCATEDl.service-now.com -Verbose -Debug
VERBOSE: Testing url: OBFUSCATED.service-now.com
VERBOSE: GET
https://OBFUSCATED.service-now.com/api/now/v1/table/sys_user?sysparm_display_value=true&sysparm_query=ORDERBYDESCname&s
ysparm_limit=10 with 0-byte payload
Invoke-RestMethod : The remote server returned an error: (401) Unauthorized.
At C:\Program Files\WindowsPowerShell\Modules\servicenow\1.8.0\Public\Get-ServiceNowTable.ps1:132 char:16

• ... $Result = (Invoke-RestMethod -Uri $Uri -Credential $Credential -Body ...

•             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  

  • CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-RestMethod], WebExc
    eption
  • FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeRestMethodCommand

You cannot call a method on a null-valued expression.
At C:\Program Files\WindowsPowerShell\Modules\servicenow\1.8.0\Public\Get-ServiceNowUser.ps1:90 char:34

• ... Each-Object{$_.PSObject.TypeNames.Insert(0,"ServiceNow.UserAndUserGro ...

•             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  

  • CategoryInfo : InvalidOperation: (:) [], RuntimeException
  • FullyQualifiedErrorId : InvokeMethodOnNull

It is even more complicated in my case because the company I work for offers only complicated options in the ADFS. That is PKI, SMS or OTP.

Get-ServiceNowIncident with sys_created_on

Is there a way to request only incidents created on or after a certain date?

Was thinking that -MatchExact could be used with some sort of greater than or equal to thing.

URL value for set-servicenowauth

You might want to provide some more clarity in the msg response. I initially assumed you wanted the full URL "https://xxxxx.service-now.com/" and ultimately it was just the DNS. Not trying to nit-pick, but I know I would have found it useful. I parsed through the modules to find the use of the $url variable and figured it out, so its not anything major. Hopefully this is useful feedback.

I love the module btw, its really useful!

Does this support Oauth?

Wondering if this supports and can be updated to support Oauth?

Make New-ServiceNowQuery Private

New-ServiceNowQuery is a candidate for being made private in the module. Looking for feedback from people that are utilizing it for their own functions outside of the module that may be impacted. Otherwise as far as the module is concerned it's nothing but a support function and can be hidden.

Supplying Servicenow API key along with Set-ServiceNowAuth

Great work and I'm looking at using this in my environment for incident automation especially. In order to interface with Servicenow in my environment an API key in the header info is required.

Would it be possible to provide a way to input this as an optional parameter/argument as part of the Set-ServiceNowAuth?

Get-ServiceNowTable suggestion

Hey Sam,

Excellent Module by the way. I just wanted to suggest you add the sysparm_fields parameter to your Get-ServiceNowTable.

I have added it to my own copy of this module. In param:
[parameter(ParameterSetName = 'SpecifyConnectionFields')] [parameter(ParameterSetName = 'UseConnectionObject')] [parameter(ParameterSetName = 'SetGlobalAuth')] [array]$FieldsArray,

Then, just below "if ($Query)" statement I have added:
if ($FieldsArray) { $Body.sysparm_fields = $FieldsArray -join "," }

Now, I can select the fields returned in the response. I'll leave it to you to decide and variable names and whatnot, just wanted to add a quick suggestion.

New-ServiceNowTableEntry - Unable To Add Users To SN Groups

redacted

New-ServiceNowIncident with Caller as "SamAccountName" ?

Can a SerivceNowIncident be created by referencing the "SamAccountName" field instead of the "username" ❓

I have a environment, where username syntax changed a few years ago, so old users have "Lastname.Firstletter Of Firstname" as SamAccount, and their username/email cannot be pulled by powershell when creating a ticket.
New users have "firstname.lastname" as SamAccountName and "[email protected]" as username.

Thank for the great functions.

Update-ServiceNowTableEntry returns (403) Forbidden error

Hi,
I tried closing the task by updating the state to 3 in sc_task table using the Update-ServiceNowTableEntry method.But it returns 403 -Forbidden error.

Failure When Calling Credential & ServiceNowURL Parameters

When using -Credential and -ServiceNowUrl parameters the function fails or default to the global variables. This issue is due to renaming the PSCredential parameter to Credential.

The following functions are impacted:

• Get-ServiceNowChangeRequest
• Get-ServiceNowConfigurationItem
• Get-ServiceNowIncident
• Get-ServiceNowRequest
• Get-ServiceNowRequestItem
• Get-ServiceNowUser
• Get-ServiceNowUserGroup

Each of the functions should have the line $getServiceNowTableSplat.Add('ServiceNowCredential', $ServiceNowCredential) changed to $getServiceNowTableSplat.Add('Credential', $Credential) (the important part being the variable name, although while we're at it the parameter name we pass can be updated as well).

Additionally in Get-ServiceNowTable all instances of $ServiceNowCredential need changed to $Credential.

/api/now/v1 doesn't work for me

Heya,

Just wanted to let you know that for some reason on my SNOW instance having the /v1 at the end of the PSServiceNow.psm1 Set-ServiceNowAuth stops it from working. Removing the /v1 makes it work.

Cheers

Support using Proxy for ServiceNow URL

Hi ,

i just want to query the Status i see an already open "fork" #7 for my Question but it was never commited since ~ 1 year.
Any Chance this feature will be inserted ?
I have to provide a Proxy with credentials or at least Parameter DefaultCredentials to Invoke-RestMethod.

Cheers

Markus

Recommend not to use PS Prefix, it is reserved

Hey,

Would Recommend you change your prefix to SNow or PoshSNow or something like that, PS is a reserved prefix by the Powershell Team.
https://blogs.msdn.microsoft.com/powershell/2014/04/07/whats-in-a-name-using-prefixes-in-powershell/

Unable to convert date

I've just updated to the new "ServiceNow" module, but when calling Get-ServiceNowIncident it now throws the error:

Cannot convert value "15-01-2018 18:01:12" to type "System.DateTime". Error: "String was not recognized as a valid
DateTime."
At C:\Program Files\WindowsPowerShell\Modules\servicenow\1.0.0\Public\Get-ServiceNowTable.ps1:88 char:5
+ $SNResult.$Property = [datetime]$SNResult.$Property
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidArgument: (:) [], RuntimeException
+ FullyQualifiedErrorId : InvalidCastParseTargetInvocationWithFormatProvider

I've pulled the code from Update Get-ServiceNowTable.ps1 and this is what I get returned:

PS > $CultureDateTimeFormat = (Get-Culture).DateTimeFormat
$DateFormat = $CultureDateTimeFormat.ShortDatePattern
$TimeFormat = $CultureDateTimeFormat.LongTimePattern
$DateTimeFormat = "$DateFormat $TimeFormat"

PS > $DateTimeFormat
dd/MM/yyyy HH:mm:ss

If I revert back to the previous psservicenow module (v0.1.15) I can successfully return the tickets using the same command:
PS > get-module "servicenow"

ModuleType Version Name ExportedCommands

---

Script 0.1.15 psservicenow {Get-ServiceNowChangeRequest, Get-ServiceNowConfigurationI...

PS > $OpenTickets | select -first 1

number short_description opened_at

---

TEST001 Test...1...2...3 12-01-2018 13:13:29

UPDATE
Just read the updated read me - I think it's due to the implementation of returning date/time #22

Create Change request

Hello team,
thanks for your hard work, can you please create a new function to create new change request, it should allow us to search and add approval groups.
The best i can propose is to clone a change template and ask required parameters

Domain name set to https

I use Set-ServiceNowAuth and use example.com (without http or https). When I call Get-ServiceNowIncident I get error domain not resolved 'https'.
I had to remove 'https://' from below line in Get-ServiceNowTable.ps1
$ServiceNowURL = 'https://' + $ServiceNowURL + '/api/now/v1'

Columns returned in Get-ServiceNowTable not returned in the order requested

When I call Get-ServiceNowTable and specify -Query with the set of column names the columns do not return in the order I specified. So I have to then do a Select to get them in the order I want. Is this a limitation of the API itself?

Get-ServiceNowTable -Table $snowTableName -Limit 10000 -Properties $cols | select $cols | Export-Csv -Path $csvFileName

Thanks, Bruce...

Trying to change the "assigned to" field

Hello, I have been able to change every field in service now that I need, other then the "assigned to" field. I am passing this hash table to the command Update-ServiceNowIncident

$assigned = @{ assigned_to = "$assignedTo" }
where the $assignedTo variable contains a valid email address in our environment.

This is the command I am using, similar to updating the assignment group or impacted user field.

Update-ServiceNowIncident -SysId $sysid -Values $assigned -ServiceNowCredential $global:serviceNowCredentials -ServiceNowURL $global:url

Any thoughts on what I could be doing wrong?

Thanks!

I cant find New-ServiceNowRequest

I can not find Get-ServiceNowRequest there is Update-ServiceNowRequestItem Get-ServiceNowRequest.
Is this just a feature that is missing?

Creating CI records

I see there's a Get-ServiceNowConfigurationItem cmdlet, but no New-ServiceNowConfigurationItem cmdlet. Any chance it's on the ToDo list? Would be quite helpful. Thanks!

Multifactor authentication for interactive use

Hello,

Are there any plans to add multi-factor authentication capabilities to the function Set-ServiceNowAuth?

Invoke-RestMethod : The remote server returned an error: (401) Unauthorized.

Our Organization uses SSO login for Servicenow. I am getting a 401 error when providing valid credentials. Is there any way the script can log in by providing the domain credentials? I tried with a local servicenow account and works fine. But need to use a user under SSO

Is this module tested and certified for Powershell Core 6.0?

Any tips on paging result sets?

I can get the next URL by modifying the end of Get-ServiceNowTable and replaced Invoke-RestMethod with this:

    $data = Invoke-WebRequest -Uri $Uri -Credential $ServiceNowCredential -Body $Body -ContentType "application/json"
    if ($data.Headers.Link -match ".*\<(.*?)\>;rel=`"next`"") {
	$next_url = $Matches[1]
    } else {
	$next_url = $null
    }

    (ConvertFrom-Json $data.Content).result | Add-Member -MemberType NoteProperty -Name next_url -Value $next_url -PassThru

But then I have to write more code to make it so that Get-ServiceNow can accept the URL and similarly retrieve the next page of results.

Getting the Sys_Id information on an already existing service now incident

Hello, is there an existing way to grab the sys_id for an already existing ticket/incident number in service now? What I am trying to do is update an incident which wasn't created by the service now module, but I can't find a way to grab the sys_id without actually creating a ticket using your module.

Match arguments seem to be ignored

Have tried:

Get-ServiceNowIncident -ServiceNowCredential $Creds -ServiceNowURL xxxxxxxxxxxxxxxxx.service-now.com -MatchExact @{Number="INC9999999"}

and

Get-ServiceNowConfigurationItem -ServiceNowCredential $Creds -ServiceNowURL xxxxxxxxxxxxxxxxxxx.service-now.com -MatchExact @{Name="anynameyouwanttotry"}

but all I ever get back is last 10 created items (in this case, incident and CI). It does not care about -MatchExact or -MatchContains

Anyone else run into this?

Send email through servicenow number

Adding cmdlet to send email through a servicenow number

How to get .json file delivered with NuGet package?

What causes the ServiceNow-Automation.json file to be delivered when the module is installed?

I do not see it mentioned in ServiceNow.psd1 or any other file.

multiple variable search

Is it possible to search two attributes at the same time.

aka Get-ServiceNowIncident -MatchContains @{assignment_group='Corporate' -and location='texas' -and active='true'}

I would like to get specific tickets using multiple hashtables

Warning when using -Limit in Get-ServiceNowTable

First, thanks for putting this together as it has been immensely helpful.

When calling Get-ServiceNowTable I want to get all records in the table so am using -Limit with a high number. But when I do that I get a warning about it being deprecated and to use -First instead, however that parameter is not yet available. Has it just not yet been implemented?

Thanks, Bruce...

Optional to add version to url

I am trying to use Get-ServiceNowTable -Query 'sys_updated_on>javascript:gs.minutesAgoStart(15)' which gives the following error:
Invoke-RestMethod : The remote server returned an error: (404) Not Found.

If i use Invoke-RestMethod directly and use the same uri but remove /v1 from it, it works.

https://github.com/Sam-Martin/servicenow-powershell/blob/59d06b7650402a9c2af28a7cad12c9180d89ed8a/ServiceNow/Public/Get-ServiceNowTable.ps1#L61

Maybe another parameter which skips /v1 or something can be an option?

Module Rename

Work has been staged for a module rename to fall into accordance with module naming standards as communicated with Issue #1. This brings up a challenge:

The PowerShell Gallery works by module name. A module rename means a new gallery entry. Microsoft recommends uploading under the new name and then unlisting the versions under the old name. There is no method of redirection available. Removing the listings has more to do with trying to get people onto the latest supported version instead of the older code than anything.

I worry a little about abandoning people that may rely upon updating via the console only. I have plenty of modules where I only update when I see a new version with Find-Module. To aid on this topic I've considered an update under the old name that would stay listed on the Gallery (for a period of time?) that would add a message to the console advertising the new name/version.

Any thoughts on those steps?

Web Proxy configuration fork

Hi, @Sam-Martin - thanks for putting this module out there. It helped me figure out how to connect to ServiceNow. Since the main thing missing from it for me is the -Proxy parameter in Invoke-RestMethod, I've just now started a fork to make that convenient: https://github.com/amandadebler/servicenow-powershell

(Announcing that here, in case anyone else is dealing with a web proxy that requires authentication)

Add support for date values and operators in query URLs

I'd like to be able to add a date to a query - for example, query for items in a table created between two dates, or updated since a given date. PowerShell can do this after the fact using Where-Object, but that means I have to query for ALL the data first and filter it locally. It's the ServiceNow equivalent of running Get-ADComputer -Filter * | Where-Object { $_.ComputerName -like '*Test*' } instead of running Get-ADComputer -Filter "Name -like '*Test*'".

It looks like adding dates to a ServiceNow query URL is ta little hairy, but a forum post describes one way to do it:

/api/now/v1/table/task_ci?sys_parrn_query=active=true^sys_created_onBETWEENjavascript:gs.dateGenerate('2015-04-16','00:10:00')@javascript:gs.dateGenerate('2015-04-22','12:59:59')

Adding support for that isn't too difficult, but the bigger issue is how the parameter should look. How should the user provide the date, the field to filter on, and the operator (between, greater than, etc.)? This doesn't really fit in the existing definition for New-ServiceNowQuery, Get-ServiceNowTableEntry, or any of the convenience methods - since the operator in the query isn't "equals," a simple key = value syntax won't fly for this one using -MatchContains or -MatchExact. The only way to do this in the current state of the module is to manually create a query and pass it directly to the -Query parameter of Get-ServiceNowTable.

I'm not sure what the best way is to implement this feature. I'll create a second post with a few of my own ideas, but I want to be clear that I'm not suggesting a specific implementation yet - just trying to figure out what would work best.

Retrieve and modify TASKs?

Is it currently possible to manipulate TASK items?

Update-ServiceNowNumber Issue

When trying to update a service now sc_task with this function, it fails when trying to add the "assigned_to" field.

Cannot process argument transformation on parameter 'AssignedTo'. Cannot convert the %sysID of user% value of type "System.String" to type "System.Management.Automation.ParameterAttribute".

When using Update-ServiceNowTableEntry, I can pass the value assigned_to with no problems.

Attachment Management

I've put together some functions for attachment management via the ServiceNow Attachment API. We're looking at the following functions:

• Get-ServiceNowAttachment - Lists attachments associated with a ticket number in a specified table. Allows for filtering attachments by name making it more useful for piping into Remove or Save.
• Add-ServiceNowAttachment - Adds an attachment associated with a ticket number in a specified table.
• Remove-ServiceNowAttachment - Removes an attachment by its sys_id. Easiest to use the Get function to pipe into Remove.
• Save-ServiceNowAttachment - Saves an attachment by its sys_id to destination path.

Since the unique requirement is the sys_id ServiceNow allows for attaching more than one file with the same name. There isn't a great way to update an attachment without removing and then adding it back.

Anyone else have any input as to how they deal with attachments that I should consider when I go to integrate and test these?

Get-ServiceNowIncident does not appear to include the CI name

Is this project dead? Have not seen any activity since 9/24/19.

It would appear that the Get-ServiceNowIncident does not appear to include the CI name that may or may not be defined on the INC.

Any chance we can get that?

Description variable

Hi, I'm trying to create a new incident and send a description (not the short) and it's not working. I'm the only one facing that?

Thanks

Alex