totaljs / helpdesk

HelpDesk open-source web applications for free for everyone. Download and use it!

• License: MIT
• Live chat with professional support
• HelpDesk with professional support

Installation

• install Node.js platfrom v4+
• install GraphicsMagick due to pictures
• $ cd helpdesk and $ npm install
• change database connection string in config
• run script postgresql.sql in your database
• run node debug.js

Login:

• user: [email protected]
• password: 123456

---

How do I to translate HelpDesk?

• install Total.js as global module npm install -g total.js
• then open HelpDesk directory cd helpdesk
• then perform this command totaljs --translate
• translate translated file translate.resource
• and copy the content to /resources/default.resource
• run app

helpdesk's Issues

Running App Syntax Error

Hello,

There is a syntax error when trying to launch the app using this command: node debug.js

/helpdesk/node_modules/total.js/index.js:29
const Qs = require('querystring');
^^^^^
SyntaxError: Use of const in strict mode.
at exports.runInThisContext (vm.js:73:16)
at Module._compile (module.js:443:25)
at Object.Module._extensions..js (module.js:478:10)
at Module.load (module.js:355:32)
at Function.Module._load (module.js:310:12)
at Module.require (module.js:365:17)
at require (module.js:384:17)
at Object. (/var/www/html/helpdesk/debug.js:18:4006)
at Module._compile (module.js:460:26)
at Object.Module._extensions..js (module.js:478:10)

Create / Delete Projects.

Is there any way to create my own projects / remove the existing ones?

problems sending emails

Hi @petersirka.

I have an instance running under Node.js v 6.3.0 and Total.js v 2.0.1.
In the debug console after a few moments having the service running, i see:

Error: E-mail address is not valid at Message.from (/Users/JohnDoe/helpdesk-master/node_modules/total.js/mail.js:137:9) at Framework.onMail (/Users/JohnDoe/helpdesk-master/node_modules/total.js/index.js:4007:10) at Object.Controller.mail (/Users/JohnDoe/helpdesk-master/node_modules/total.js/index.js:11028:19) at Framework.mail (/Users/JohnDoe/helpdesk-master/node_modules/total.js/index.js:7208:20) at /Users/JohnDoe/helpdesk-master/models/users.js:226:18 at /Users/JohnDoe/helpdesk-master/node_modules/sqlagent/pg.js:1618:4 at Array.sqlagent (/Users/JohnDoe/helpdesk-master/node_modules/sqlagent/index.js:7:3) at Immediate.setImmediate (/Users/JohnDoe/helpdesk-master/node_modules/sqlagent/index.js:19:27) at runCallback (timers.js:566:20) at tryOnImmediate (timers.js:546:5) ======= 2016-08-31 07:32:35: Error: E-mail address is not valid Error: E-mail address is not valid at Message.from (/Users/JohnDoe/helpdesk-master/node_modules/total.js/mail.js:137:9) at Framework.onMail (/Users/JohnDoe/helpdesk-master/node_modules/total.js/index.js:4007:10) at Object.Controller.mail (/Users/JohnDoe/helpdesk-master/node_modules/total.js/index.js:11028:19) at Framework.mail (/Users/JohnDoe/helpdesk-master/node_modules/total.js/index.js:7208:20) at /Users/JohnDoe/helpdesk-master/models/users.js:226:18 at /Users/JohnDoe/helpdesk-master/node_modules/sqlagent/pg.js:1618:4 at Array.sqlagent (/Users/JohnDoe/helpdesk-master/node_modules/sqlagent/index.js:7:3) at Immediate.setImmediate (/Users/JohnDoe/helpdesk-master/node_modules/sqlagent/index.js:19:27) at runCallback (timers.js:566:20) at tryOnImmediate (timers.js:546:5) Error: E-mail address is not valid at Message.from (/Users/JohnDoe/helpdesk-master/node_modules/total.js/mail.js:137:9) at Framework.onMail (/Users/JohnDoe/helpdesk-master/node_modules/total.js/index.js:4007:10) at Object.Controller.mail (/Users/JohnDoe/helpdesk-master/node_modules/total.js/index.js:11028:19) at Framework.mail (/Users/JohnDoe/helpdesk-master/node_modules/total.js/index.js:7208:20) at /Users/JohnDoe/helpdesk-master/models/users.js:226:18 at /Users/JohnDoe/helpdesk-master/node_modules/sqlagent/pg.js:1618:4 at Array.sqlagent (/Users/JohnDoe/helpdesk-master/node_modules/sqlagent/index.js:7:3) at Immediate.setImmediate (/Users/JohnDoe/helpdesk-master/node_modules/sqlagent/index.js:19:27) at runCallback (timers.js:566:20) at tryOnImmediate (timers.js:546:5)

In config i have:

// Gmail SMTP settings mail.smtp : smtp.gmail.com mail.smtp.options : {"port":465,"secure":true,"user":"[email protected]","password":"VerySecretPass","rejectUnauthorized":true}

Obviously, the system never send emails. Any idea?

Thanks!

Help launching on Heroku?

i dont know what is it

2019-05-20 12:59:55 :: OBSOLETE / IMPORTANT ---> "F.onLocate" Rename "F.onLocate" method for "F.onLocale".

plugins or integrations

hey,

is there something to write plugins or do integrations with the helpdesk?

would be nice to have someting like that.

drag & drop error

VM1073:1 Uncaught TypeError: COM.UPLOAD is not a function
at HTMLDivElement. (:1:1363)
at HTMLDivElement.dispatch (jquery.min.js:3)
at HTMLDivElement.q.handle (jquery.min.js:3)

Mail notifications crashes

Hello !

Super cool product, one issue. Clean setup as per instructions, everything works except whenever I assign a person it crashes.

TypeError: Cannot read property 'length' of undefined
at Message.to (C:\ASM\node_modules\total.js\mail.js:157:21)
at C:\ASM\definitions\helpdesk.js:106:13
at Array.forEach (native)
at C:\ASM\definitions\helpdesk.js:99:21
at C:\ASM\node_modules\sqlagent\pg.js:1567:15
at Array.sqlagent (C:\ASM\node_modules\sqlagent\index.js:7:3)
at Immediate.setImmediate (C:\ASM\node_modules\sqlagent\index.js:19:27)
at runCallback (timers.js:651:20)
at tryOnImmediate (timers.js:624:5)
at processImmediate [as _immediateCallback] (timers.js:596:5)

Any ideas!

Thank you
Adrian

structure of CONNECTION-STRING-POSTGRESQL

Hi. Very good work!
I am trying to prepare a demo instance using this connection string:

database : postgres:[email protected]:5432/helpdesk

I got the error:

error: password authentication failed for user "postgres"

But the user/pass is ok. Can you please help me?

Creating new issues by sending email

Is there a way how to connect help desk with mail server to be able to create new/reply to issues by by sending email?
Sorry if this question is already answered elsewhere, I was unable to find it in docs/issues/web.

display the ticket number after create a ticket

Hi.
I want to display the ticket number (ticket id) after create a ticket in the ticket detail template. How i can set this?

Thanks!

Notifications

Are notifications sent on submiting/respoding to tickets?
The invite mail works, but no notifications. Any help on this?
Thanks