Comments (10)
Hi @bradley2083,
"Not found" would usually indicate that you made a mistake in your HelpScout integration settings. Please double check if it's pointing to your site correctly.
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Hey @dannyvankooten,
Thanks for the quick reply. The settings are all setup properly from what I can tell. There are only the four pretty straightforward settings, right?
I have...
App Name: Easy Digital Downloads
Content Type: Dynamic Content
Callback URL: https://MYSITE.com/edd-helpscout-api/customer_info (MYSITE is using my domain)
Secret Key: this is set to a 40-character string that matches what I have in my wp-config.php
Debug is toggled "off"
Mailboxes - I have the appropriate mailbox checked out of the two mailboxes we have in HS.
Other ideas?
from edd-helpscout.
Hey @bradley2083,
Yeah that looks about right, provided that https://MYSITE.com does resolve to your actual site? The "404 not found" is an error thrown by HelpScout and not by this plugin, so something in your set-up is causing HelpScout to never even reach / trigger the code in the plugin.
from edd-helpscout.
Hey @dannyvankooten
When I try to visit the link that's in my callback URL (https://coursecats.com/edd-helpscout-api/customer_info), I get a 404. Should this show some other page instead? Other than that, the settings are all pretty simple and I can't see that there is anything else I can really adjust to get this to work. Is there a way for me to send you login to our HelpScout setup?
Thank you!
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from edd-helpscout.
Yeah the plugin is active and we are running PHP 5.6.
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from edd-helpscout.
Ha! No worries, all good. I've uploaded the zip from the GitHub repo and it's now working. Glad we got that figured out ;)
Thanks!
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I actually just added this to another site of mine for our other HelpScout inbox and I'm getting an "Invalid Signature" notice in the HS sidebar - I've verified that my 40-character key matches in both HS and my wp-config.php file. Any other ideas on what would cause this issue? The only thing that is different on this site is that we have W3 Total Cache installed - everything else is essentially the same.
from edd-helpscout.
Ignore my last comment. I just generated a new key and that one seems to be working - maybe there was a character in the string that it wasn't liking, who knows. Thanks again!
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