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Report fields

Call details
Call start time (should be autofilled)
Call end time (should be autofilled)

Client details
Name (text)
Account number (text)
Phone (phone number)
Email (email)

Location
Address (text)
Area (selection from list)

Complaint
Nature of complaint - Problem category (selection from list)
Complaint details (multiple line text)

Follow-up
Status (list)
Actions taken (multiple line text)
Assgined to (list)
Mode of forwarding (list)
Feedback to citizen (boolean)

##Additional fields for report details
Completed date = update_datetime given by API

Lists

Areas
Head quarter
Kinondoni office
Kawe office
Magomeni office
Tegeta office
Ilala office
Tabata office
Temeke office
Kimara office
Kibaha office
Bagamoyo office
Lower ruvu plant
Upper ruvu plant
Mtoni plant

Status
Open
In progress
Sent to area
Completed

Assigned to
Control room
Engineer
Customer care
Billing officer
Commercial officer

Mode of forwarding
Email
Phone
SMS