zammad / zammad

Zammad is a web based open source helpdesk/customer support system

Welcome to Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and emails. It is distributed under version 3 of the GNU AFFERO General Public License (GNU AGPLv3).

Do you receive many e-mails and want to answer them with a team of agents?

You're going to love Zammad!

Status

• Toolchain:
• Download DEB/RPM:
• Docker container images:
• Helm chart for Kubernetes:
• License:

Installing & Getting Started

https://docs.zammad.org

Screenshots

https://zammad.org/screenshots

Developer Manual

Developer Manual

REST API

https://docs.zammad.org/en/latest/api/intro.html

Security Policy

For reporting security vulnerabilities, please see SECURITY.md.

Contributing

https://zammad.org/participate

Thanks! ❤️ ❤️ ❤️

Your Zammad Team

zammad's Issues

Language settings frontend

I need the possibility to change the frontend language to test the UI. At the moment it seems to be hard coded. In addition to that I saw that values which came from the database are not always translated. Can this be confirmed?

sort order of tickets should be changeable for agents

at the moment its not possible for agents to change the sort order of tickets.

should be possible for all columns.

External dependency

Don't rely on external dependency:
zammad / app / assets / javascripts / app / lib / app_post / auth.js.coffee line 82

bulk action - uncheck checkbox after action

example: if tickets are moved via bulk action to another group the chekboxes of the tickets which are used should be unchecked after moving.

imho the agent gets better visual feedback with this change.

Code Smell

Check out zammad / app / assets / javascripts / app / lib / app_post / clipboard.js.coffee
There are already keycode mappings defined (124ff) but not used in 51, 57

Possible SQL injection

Check app/models/ticket.rb line 347:

347 where( overview_selected.condition ).
348 order( order_by ).
349 limit( 500 )

Where clause without prepared statement use.

Same issue on line 370
370 where( overview_selected.condition ).
371 order( overview_selected[:order][:by].to_s + ' ' + overview_selected[:order][:direction].to_s ).
372 limit( overview_selected.view[ data[:view_mode].to_sym ][:per_page] ).

Ticket history

Make the order of the history configurable. Newest or oldest entries first.

Ticket history

Changing the visibility of an article from internal to external and vice versa should end in an history entry.

Move GoogleMaps dependency out of core

Since Googlemaps is not free for all users it should be moved out of the core and/or replaced
with OpenStreeMaps.

customer db mapping via frontend

customer dbs should be mapped via the fontend.

it should be possible to set different customer dbs for different groups.

Provide a consistent search experience

at the momemnt there is only a dropdown shown, when something is searched. pressing enter does nothing.

there should be a new site where bulk action can be used on search results.

Reply to an e-mail article

The original text of an e-mail article is not (quoted) in the new article.

Channel IMAP

Add the option to use a different folder to fetch e-mails from. Otherwise you have to use tools like fetchmail to solve this problem.

State 'waiting' wo/ time to choose

There is not possibility to choose how long the ticket should be waiting.

Scheduler needs to be finished

at the moment its not possible to add scheduler jobs (genric agents) via frontend.

configure more than one smtp accounts

or add option to use pop/imap channels also as smtp accounts.

Can't search for ticket number

It's not possible to enter an existing ticketnumber into the search field an getting a result.

Trying to paste text into the article textbox (focus) using CTRL+V leads into a strange behaviour

Pressing CTRL+V in order to paste text into the article textbox doesn't work. See attached screenshot. The template area get focus and paste the v letter. copy+paste using SHIFT+INS works.

Is this a desired behaviour?

Search does not find tags.

Is there any possibility to find tickets by searching for the tags?

Browser focus and viewport on reply

After click on reply the viewport should be on the new article and the body focused

Group levels

If a group is created i miss a field for "is subgroup of".

If a group is subgroup of another group the subgroup should inherit all options of the topgroup.

Missing length validation on input fields

When clicking on a ticket title to edit, I added a 255 character string.
After adding an article or a page refresh one can see that the string was cutted after 250 chars without any notice. The same issue on open a new ticket.

position of button for new tickets

imho its more consistent to have the button for new tickets as first button or at least before the search field

Customer Info Box - Linked customer mail should not open local mail client

currently a mailto: link is used, which opens your local mail client.

should open "change customer site"

Button 'Abbrechen" won't work

When adding a new ticket via the 'New' button it's not possible to leave the ticket form
by clicking 'Abbrechen'.

Configuration of Ticket Number Increment

Let's put the Ticket Number Increment (+Date) into the database. This keeps all relevant data in one place. E.g. the default place tmp/ implies that this file can be deleted.

brakeman report from CI

Brakeman detects possible vulnerability, type Cross Site Request Forgery
'protect_from_forgery' should be called in ApplicationController

ticket zoom - add link to open tickets in customer info box

when mouseover the open tickets in customer info box there is only a dropdown at the moment.

it should also be possible to reach a serch result page via link on the number of open tickets to use bulk action.

Missing lang attribute

Missing lang attribute for the html tag in the frontend markup. This is needed for screenreader and to support the browser to choose the proper quotes.

fixed SMTP port

zammad / app / models / channel / smtp.rb

The port has to be configurable to use smtp submission or other ports.

Chat messages are doubled/echo'ed

Everything you type in is echo'ed a second time. Screenshot attached.

Render Error

Ticket count in Overview is displayed wrong in Mac OS X / FF 17.0.1. Numbers are shown in different line.

Missing article type on specific channels

Found this in X-Header documentation:

X-Zammad-Article-Type: (email|phone|fax|sms|webrequest|note)

What about channels like Twitter, Facebook, G+?

SQLite3::BusyException: database is locked: commit transaction

this problem only occurs if Sqlite is used.

If you try to install a package you get an error:
SQLite3::BusyException: database is locked: commit transaction
(0.3ms) rollback transaction
Completed 500 Internal Server Error in 5060ms

ActiveRecord::StatementInvalid (SQLite3::BusyException: database is locked: commit transaction):
app/models/package.rb:67:in install' app/controllers/packages_controller.rb:17:ininstall'

Missing title attributes

Missing title attributes on ticket create screen for article type selection. Add title with proper description to improve the UX.

Creating an article of type facebook leads into an error message within a ticket

Error message:

<title>Action Controller: Exception caught</title> <style> body { background-color: #fff; color: #333; }

body, p, ol, ul, td {
  font-family: helvetica, verdana, arial, sans-serif;
  font-size:   13px;
  line-height: 18px;
}

pre {
  background-color: #eee;
  padding: 10px;
  font-size: 11px;
  white-space: pre-wrap;
}

a { color: #000; }
a:visited { color: #666; }
a:hover { color: #fff; background-color:#000; }

</style>

ArgumentError in TicketArticlesController#create

wrong number of arguments (1 for 0)

Rails.root: /home/kraftvoll/zammad

Application Trace | Framework Trace | Full Trace

<div id="Application-Trace" style="display: block;">
  <pre><code>app/models/channel/facebook.rb:10:in `send&#x27;

app/models/observer/ticket/article/communicate_facebook.rb:19:in after_create' app/controllers/ticket_articles_controller.rb:34:in create'

activemodel (3.2.8) lib/active_model/observing.rb:231:in update' activerecord (3.2.8) lib/active_record/observer.rb:114:in block (2 levels) in define_callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:459:in _run__1358364762593813057__create__2885384770714255949__callbacks' activesupport (3.2.8) lib/active_support/callbacks.rb:405:in __run_callback'

activesupport (3.2.8) lib/active_support/callbacks.rb:385:in _run_create_callbacks' activesupport (3.2.8) lib/active_support/callbacks.rb:81:in run_callbacks'

activerecord (3.2.8) lib/active_record/callbacks.rb:268:in create' activerecord (3.2.8) lib/active_record/persistence.rb:347:in create_or_update'

activerecord (3.2.8) lib/active_record/callbacks.rb:264:in block in create_or_update' activesupport (3.2.8) lib/active_support/callbacks.rb:447:in _run__1358364762593813057__save__2885384770714255949__callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:405:in __run_callback' activesupport (3.2.8) lib/active_support/callbacks.rb:385:in _run_save_callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:81:in run_callbacks' activerecord (3.2.8) lib/active_record/callbacks.rb:264:in create_or_update'

activerecord (3.2.8) lib/active_record/persistence.rb:84:in save' activerecord (3.2.8) lib/active_record/validations.rb:50:in save'

activerecord (3.2.8) lib/active_record/attribute_methods/dirty.rb:22:in save' activerecord (3.2.8) lib/active_record/transactions.rb:241:in block (2 levels) in save'

activerecord (3.2.8) lib/active_record/transactions.rb:295:in block in with_transaction_returning_status' activerecord (3.2.8) lib/active_record/connection_adapters/abstract/database_statements.rb:192:in transaction'

activerecord (3.2.8) lib/active_record/transactions.rb:208:in transaction' activerecord (3.2.8) lib/active_record/transactions.rb:293:in with_transaction_returning_status'

activerecord (3.2.8) lib/active_record/transactions.rb:241:in block in save' activerecord (3.2.8) lib/active_record/transactions.rb:252:in rollback_active_record_state!'

activerecord (3.2.8) lib/active_record/transactions.rb:240:in save' actionpack (3.2.8) lib/action_controller/metal/implicit_render.rb:4:in send_action'

actionpack (3.2.8) lib/abstract_controller/base.rb:167:in process_action' actionpack (3.2.8) lib/action_controller/metal/rendering.rb:10:in process_action'

actionpack (3.2.8) lib/abstract_controller/callbacks.rb:18:in block in process_action' activesupport (3.2.8) lib/active_support/callbacks.rb:436:in _run__6455107214388170__process_action__60993424106977009__callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:405:in __run_callback' activesupport (3.2.8) lib/active_support/callbacks.rb:385:in _run_process_action_callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:81:in run_callbacks' actionpack (3.2.8) lib/abstract_controller/callbacks.rb:17:in process_action'

actionpack (3.2.8) lib/action_controller/metal/rescue.rb:29:in process_action' actionpack (3.2.8) lib/action_controller/metal/instrumentation.rb:30:in block in process_action'

activesupport (3.2.8) lib/active_support/notifications.rb:123:in block in instrument' activesupport (3.2.8) lib/active_support/notifications/instrumenter.rb:20:in instrument'

activesupport (3.2.8) lib/active_support/notifications.rb:123:in instrument' actionpack (3.2.8) lib/action_controller/metal/instrumentation.rb:29:in process_action'

actionpack (3.2.8) lib/action_controller/metal/params_wrapper.rb:207:in process_action' activerecord (3.2.8) lib/active_record/railties/controller_runtime.rb:18:in process_action'

actionpack (3.2.8) lib/abstract_controller/base.rb:121:in process' actionpack (3.2.8) lib/abstract_controller/rendering.rb:45:in process'

actionpack (3.2.8) lib/action_controller/metal.rb:203:in dispatch' actionpack (3.2.8) lib/action_controller/metal/rack_delegation.rb:14:in dispatch'

actionpack (3.2.8) lib/action_controller/metal.rb:246:in block in action' actionpack (3.2.8) lib/action_dispatch/routing/route_set.rb:73:in call'

actionpack (3.2.8) lib/action_dispatch/routing/route_set.rb:73:in dispatch' actionpack (3.2.8) lib/action_dispatch/routing/route_set.rb:36:in call'

journey (1.0.4) lib/journey/router.rb:68:in block in call' journey (1.0.4) lib/journey/router.rb:56:in each'

journey (1.0.4) lib/journey/router.rb:56:in call' actionpack (3.2.8) lib/action_dispatch/routing/route_set.rb:600:in call'

omniauth (1.1.1) lib/omniauth/strategy.rb:177:in call!' omniauth (1.1.1) lib/omniauth/strategy.rb:157:in call'

omniauth (1.1.1) lib/omniauth/strategy.rb:177:in call!' omniauth (1.1.1) lib/omniauth/strategy.rb:157:in call'

omniauth (1.1.1) lib/omniauth/strategy.rb:177:in call!' omniauth (1.1.1) lib/omniauth/strategy.rb:157:in call'

omniauth (1.1.1) lib/omniauth/strategy.rb:177:in call!' omniauth (1.1.1) lib/omniauth/strategy.rb:157:in call'

omniauth (1.1.1) lib/omniauth/builder.rb:48:in call' actionpack (3.2.8) lib/action_dispatch/middleware/best_standards_support.rb:17:in call'

rack (1.4.1) lib/rack/etag.rb:23:in call' rack (1.4.1) lib/rack/conditionalget.rb:35:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/head.rb:14:in call' actionpack (3.2.8) lib/action_dispatch/middleware/params_parser.rb:21:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/flash.rb:242:in call' rack (1.4.1) lib/rack/session/abstract/id.rb:205:in context'

rack (1.4.1) lib/rack/session/abstract/id.rb:200:in call' actionpack (3.2.8) lib/action_dispatch/middleware/cookies.rb:339:in call'

activerecord (3.2.8) lib/active_record/query_cache.rb:64:in call' activerecord (3.2.8) lib/active_record/connection_adapters/abstract/connection_pool.rb:473:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/callbacks.rb:28:in block in call' activesupport (3.2.8) lib/active_support/callbacks.rb:405:in _run__3199047555815442462__call__2885384770714255949__callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:405:in __run_callback' activesupport (3.2.8) lib/active_support/callbacks.rb:385:in _run_call_callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:81:in run_callbacks' actionpack (3.2.8) lib/action_dispatch/middleware/callbacks.rb:27:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/reloader.rb:65:in call' actionpack (3.2.8) lib/action_dispatch/middleware/remote_ip.rb:31:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/debug_exceptions.rb:16:in call' actionpack (3.2.8) lib/action_dispatch/middleware/show_exceptions.rb:56:in call'

railties (3.2.8) lib/rails/rack/logger.rb:26:in call_app' railties (3.2.8) lib/rails/rack/logger.rb:16:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/request_id.rb:22:in call' rack (1.4.1) lib/rack/methodoverride.rb:21:in call'

rack (1.4.1) lib/rack/runtime.rb:17:in call' activesupport (3.2.8) lib/active_support/cache/strategy/local_cache.rb:72:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/static.rb:62:in call' railties (3.2.8) lib/rails/engine.rb:479:in call'

railties (3.2.8) lib/rails/application.rb:223:in call' rack (1.4.1) lib/rack/content_length.rb:14:in call'

railties (3.2.8) lib/rails/rack/log_tailer.rb:17:in call' rack (1.4.1) lib/rack/handler/webrick.rb:59:in service'

/home/kraftvoll/.rvm/rubies/ruby-1.9.3-p286/lib/ruby/1.9.1/webrick/httpserver.rb:138:in service' /home/kraftvoll/.rvm/rubies/ruby-1.9.3-p286/lib/ruby/1.9.1/webrick/httpserver.rb:94:in run'

/home/kraftvoll/.rvm/rubies/ruby-1.9.3-p286/lib/ruby/1.9.1/webrick/server.rb:191:in block in start_thread&#x27;</code></pre> </div> <div id="Full-Trace" style="display: none;"> <pre><code>app/models/channel/facebook.rb:10:in send'

app/models/observer/ticket/article/communicate_facebook.rb:19:in after_create&#x27; activemodel (3.2.8) lib/active_model/observing.rb:231:in update'

activerecord (3.2.8) lib/active_record/observer.rb:114:in block (2 levels) in define_callbacks&#x27; activesupport (3.2.8) lib/active_support/callbacks.rb:459:in _run__1358364762593813057__create__2885384770714255949__callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:405:in __run_callback&#x27; activesupport (3.2.8) lib/active_support/callbacks.rb:385:in _run_create_callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:81:in run_callbacks&#x27; activerecord (3.2.8) lib/active_record/callbacks.rb:268:in create'

activerecord (3.2.8) lib/active_record/persistence.rb:347:in create_or_update&#x27; activerecord (3.2.8) lib/active_record/callbacks.rb:264:in block in create_or_update'

activesupport (3.2.8) lib/active_support/callbacks.rb:447:in _run__1358364762593813057__save__2885384770714255949__callbacks&#x27; activesupport (3.2.8) lib/active_support/callbacks.rb:405:in __run_callback'

activesupport (3.2.8) lib/active_support/callbacks.rb:385:in _run_save_callbacks&#x27; activesupport (3.2.8) lib/active_support/callbacks.rb:81:in run_callbacks'

activerecord (3.2.8) lib/active_record/callbacks.rb:264:in create_or_update&#x27; activerecord (3.2.8) lib/active_record/persistence.rb:84:in save'

activerecord (3.2.8) lib/active_record/validations.rb:50:in save&#x27; activerecord (3.2.8) lib/active_record/attribute_methods/dirty.rb:22:in save'

activerecord (3.2.8) lib/active_record/transactions.rb:241:in block (2 levels) in save&#x27; activerecord (3.2.8) lib/active_record/transactions.rb:295:in block in with_transaction_returning_status'

activerecord (3.2.8) lib/active_record/connection_adapters/abstract/database_statements.rb:192:in transaction&#x27; activerecord (3.2.8) lib/active_record/transactions.rb:208:in transaction'

activerecord (3.2.8) lib/active_record/transactions.rb:293:in with_transaction_returning_status&#x27; activerecord (3.2.8) lib/active_record/transactions.rb:241:in block in save'

activerecord (3.2.8) lib/active_record/transactions.rb:252:in rollback_active_record_state!&#x27; activerecord (3.2.8) lib/active_record/transactions.rb:240:in save'

app/controllers/ticket_articles_controller.rb:34:in create&#x27; actionpack (3.2.8) lib/action_controller/metal/implicit_render.rb:4:in send_action'

actionpack (3.2.8) lib/abstract_controller/base.rb:167:in process_action&#x27; actionpack (3.2.8) lib/action_controller/metal/rendering.rb:10:in process_action'

actionpack (3.2.8) lib/abstract_controller/callbacks.rb:18:in block in process_action&#x27; activesupport (3.2.8) lib/active_support/callbacks.rb:436:in _run__6455107214388170__process_action__60993424106977009__callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:405:in __run_callback&#x27; activesupport (3.2.8) lib/active_support/callbacks.rb:385:in _run_process_action_callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:81:in run_callbacks&#x27; actionpack (3.2.8) lib/abstract_controller/callbacks.rb:17:in process_action'

actionpack (3.2.8) lib/action_controller/metal/rescue.rb:29:in process_action&#x27; actionpack (3.2.8) lib/action_controller/metal/instrumentation.rb:30:in block in process_action'

activesupport (3.2.8) lib/active_support/notifications.rb:123:in block in instrument&#x27; activesupport (3.2.8) lib/active_support/notifications/instrumenter.rb:20:in instrument'

activesupport (3.2.8) lib/active_support/notifications.rb:123:in instrument&#x27; actionpack (3.2.8) lib/action_controller/metal/instrumentation.rb:29:in process_action'

actionpack (3.2.8) lib/action_controller/metal/params_wrapper.rb:207:in process_action&#x27; activerecord (3.2.8) lib/active_record/railties/controller_runtime.rb:18:in process_action'

actionpack (3.2.8) lib/abstract_controller/base.rb:121:in process&#x27; actionpack (3.2.8) lib/abstract_controller/rendering.rb:45:in process'

actionpack (3.2.8) lib/action_controller/metal.rb:203:in dispatch&#x27; actionpack (3.2.8) lib/action_controller/metal/rack_delegation.rb:14:in dispatch'

actionpack (3.2.8) lib/action_controller/metal.rb:246:in block in action&#x27; actionpack (3.2.8) lib/action_dispatch/routing/route_set.rb:73:in call'

actionpack (3.2.8) lib/action_dispatch/routing/route_set.rb:73:in dispatch&#x27; actionpack (3.2.8) lib/action_dispatch/routing/route_set.rb:36:in call'

journey (1.0.4) lib/journey/router.rb:68:in block in call&#x27; journey (1.0.4) lib/journey/router.rb:56:in each'

journey (1.0.4) lib/journey/router.rb:56:in call&#x27; actionpack (3.2.8) lib/action_dispatch/routing/route_set.rb:600:in call'

omniauth (1.1.1) lib/omniauth/strategy.rb:177:in call!&#x27; omniauth (1.1.1) lib/omniauth/strategy.rb:157:in call'

omniauth (1.1.1) lib/omniauth/strategy.rb:177:in call!&#x27; omniauth (1.1.1) lib/omniauth/strategy.rb:157:in call'

omniauth (1.1.1) lib/omniauth/strategy.rb:177:in call!&#x27; omniauth (1.1.1) lib/omniauth/strategy.rb:157:in call'

omniauth (1.1.1) lib/omniauth/strategy.rb:177:in call!&#x27; omniauth (1.1.1) lib/omniauth/strategy.rb:157:in call'

omniauth (1.1.1) lib/omniauth/builder.rb:48:in call&#x27; actionpack (3.2.8) lib/action_dispatch/middleware/best_standards_support.rb:17:in call'

rack (1.4.1) lib/rack/etag.rb:23:in call&#x27; rack (1.4.1) lib/rack/conditionalget.rb:35:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/head.rb:14:in call&#x27; actionpack (3.2.8) lib/action_dispatch/middleware/params_parser.rb:21:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/flash.rb:242:in call&#x27; rack (1.4.1) lib/rack/session/abstract/id.rb:205:in context'

rack (1.4.1) lib/rack/session/abstract/id.rb:200:in call&#x27; actionpack (3.2.8) lib/action_dispatch/middleware/cookies.rb:339:in call'

activerecord (3.2.8) lib/active_record/query_cache.rb:64:in call&#x27; activerecord (3.2.8) lib/active_record/connection_adapters/abstract/connection_pool.rb:473:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/callbacks.rb:28:in block in call&#x27; activesupport (3.2.8) lib/active_support/callbacks.rb:405:in _run__3199047555815442462__call__2885384770714255949__callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:405:in __run_callback&#x27; activesupport (3.2.8) lib/active_support/callbacks.rb:385:in _run_call_callbacks'

activesupport (3.2.8) lib/active_support/callbacks.rb:81:in run_callbacks&#x27; actionpack (3.2.8) lib/action_dispatch/middleware/callbacks.rb:27:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/reloader.rb:65:in call&#x27; actionpack (3.2.8) lib/action_dispatch/middleware/remote_ip.rb:31:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/debug_exceptions.rb:16:in call&#x27; actionpack (3.2.8) lib/action_dispatch/middleware/show_exceptions.rb:56:in call'

railties (3.2.8) lib/rails/rack/logger.rb:26:in call_app&#x27; railties (3.2.8) lib/rails/rack/logger.rb:16:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/request_id.rb:22:in call&#x27; rack (1.4.1) lib/rack/methodoverride.rb:21:in call'

rack (1.4.1) lib/rack/runtime.rb:17:in call&#x27; activesupport (3.2.8) lib/active_support/cache/strategy/local_cache.rb:72:in call'

actionpack (3.2.8) lib/action_dispatch/middleware/static.rb:62:in call&#x27; railties (3.2.8) lib/rails/engine.rb:479:in call'

railties (3.2.8) lib/rails/application.rb:223:in call&#x27; rack (1.4.1) lib/rack/content_length.rb:14:in call'

railties (3.2.8) lib/rails/rack/log_tailer.rb:17:in call&#x27; rack (1.4.1) lib/rack/handler/webrick.rb:59:in service'

/home/kraftvoll/.rvm/rubies/ruby-1.9.3-p286/lib/ruby/1.9.1/webrick/httpserver.rb:138:in service&#x27; /home/kraftvoll/.rvm/rubies/ruby-1.9.3-p286/lib/ruby/1.9.1/webrick/httpserver.rb:94:in run'

/home/kraftvoll/.rvm/rubies/ruby-1.9.3-p286/lib/ruby/1.9.1/webrick/server.rb:191:in `block in start_thread'

Request

Parameters:

{"from"=>"Lorenzo Marschall",
 "to"=>"",
 "cc"=>"",
 "subject"=>"",
 "body"=>"×",
 "ticket_id"=>75,
 "ticket_article_type_id"=>"8",
 "ticket_article_sender_id"=>1,
 "internal"=>"false",
 "in_reply_to"=>"",
 "form_id"=>"241231872",
 "id"=>"c-36",
 "ticket_article"=>{"from"=>"Lorenzo Marschall",
 "to"=>"",
 "cc"=>"",
 "subject"=>"",
 "body"=>"×",
 "ticket_id"=>75,
 "ticket_article_type_id"=>"8",
 "ticket_article_sender_id"=>1,
 "internal"=>"false",
 "in_reply_to"=>"",
 "id"=>"c-36"}}

Show session dump

_csrf_token: "9Yqjuc4ah3Ya/crPK2IW1wQ90OPhh511mPJvnCYy70A="
user_id: 12

Show env dump

GATEWAY_INTERFACE: "CGI/1.1"
HTTP_ACCEPT: "application/json, text/javascript, */*; q=0.01"
HTTP_ACCEPT_ENCODING: "gzip, deflate"
HTTP_ACCEPT_LANGUAGE: "de,en;q=0.8,de-de;q=0.5,en-us;q=0.3"
HTTP_CACHE_CONTROL: "no-cache, max-age=43200"
HTTP_PRAGMA: "no-cache"
REMOTE_ADDR: "127.0.0.1"
REMOTE_HOST: "localhost"
SERVER_NAME: "kraftvoll.com"
SERVER_PROTOCOL: "HTTP/1.1"

Response

Headers:

None

Wrong values in User last seen view

Screenshot provider via Jabber
Last Seen view contains 'Undefined (Tickettitle)

Missing configuration setting on password reset

110ff zammad/blob/master/app/models/user.rb

Configuration option for reset passwort subject and body.

link "keyboard shortcuts available"

zammad should have github like link "keyboard shortcuts available" which shows available keyboard shortcuts in zammad.

if no kyeboard shortcuts available at the moment, add them ;-)

Date/time choice for pending state

What about two options for the time choice of pending state:

• absolut: choose date and time
• relative: choose months/weeks/days/hours or sth. like next monday.

Question on german translation

We should decide which german translation we will use. Formal or informal. I found both in the translation.

Frontend UI for translations

With an frontend table for translations it would be easier to provide custom translations.

Impossible states available

Reviewing a close ticket offers to add an article with the state 'closed'.
Example: https://portal.znuny.com/#ticket/zoom/1246/nav/true

SLA

I suggest to have group based and customer based SLAs.

And no, i dont think this should be an ITSM Feature ;-)

404 error after login on test system

After login to the test system a popup came up with html source code containing this information:

Routing Error

uninitialized constant TicketOverviewsController

Try running rake routes for more information on available routes.

bulk action - mark all

if bulk action is uses to marc all tickets the check box for "mark all" should be deselected, if single checkboxes below are deleted later.

this is usefull if you like to mark most tickets.

I18N for notifications/templates

What about the possibilit to support I18N also in the backend, e.g. for templates, e-mails etc?

Translation are not used on ticket_view edit settings

While edit a ticket_view filter the german translations are not used.

Closed chat window show x for closing it

The chat window show an x. With a click the window show an input line. Another click closes it again.
That is confusing.

ticket preview when mouseover ticketlist

if i mousover my tickets in "small view" an ticket preview would be cool.

• should be optional
• configurable lenght of preview