When I upload a customer list larger than ~13,000 rows, the app stuck at ~90% and keep showing the same number even after 15 minutes. Moreover, there are no errors showing in the log files even in logging = debug.
My original customer list is about 190,000 rows. I tried reducing the file size from the original until it passes at about 12,000 rows (I don't know the exact number, btw).
The following part is the output from cli command of uploading 190,000 customers.
Using option accessToken: {{ACCESS_TOKEN}}
Using option batchSize: 2000
Using option customAudienceID: {{CUATOM_AUDIENCE_ID}}
Using option customerFileSource: USER_PROVIDED_ONLY
Using option delimiter: ,
Using option format: {}
Using option header: true
Using option ignoreSampleErrors: true
Using option inputFilePath: customerlist.csv
Using option logging: debug
Using option mapping: {
"0": "match_keys.email",
"1": "match_keys.phone",
"2": "match_keys.fn",
"4": "match_keys.ln"
}
Using option removeUsers: false
Using option reportOutputPath: report.txt
Using option retentionDays: 0
Using option apiVersion: v8.0
2020-10-18T20:12:17.230Z INFO Config and logger initialized.
2020-10-18T20:12:17.933Z DEBUG Batch [20, 59385): sending
2020-10-18T20:12:18.193Z DEBUG Batch [59385, 117671): sending
2020-10-18T20:12:18.350Z DEBUG Batch [117671, 175429): sending
2020-10-18T20:12:18.493Z DEBUG Batch [175429, 233365): sending
2020-10-18T20:12:18.635Z DEBUG Batch [233365, 290868): sending
2020-10-18T20:12:18.758Z DEBUG Batch [290868, 347394): sending
2020-10-18T20:12:18.914Z DEBUG Batch [347394, 403856): sending
2020-10-18T20:12:19.054Z DEBUG Batch [403856, 460465): sending
2020-10-18T20:12:19.191Z DEBUG Batch [460465, 517222): sending
2020-10-18T20:12:19.320Z DEBUG Batch [517222, 573329): sending
2020-10-18T20:12:19.438Z DEBUG Batch [573329, 629909): sending
2020-10-18T20:12:19.568Z DEBUG Batch [629909, 686616): sending
2020-10-18T20:12:21.131Z DEBUG Batch [59385, 117671): sent
2020-10-18T20:12:21.147Z DEBUG Batch [686616, 743759): sending
2020-10-18T20:12:21.148Z DEBUG Batch [117671, 175429): sent
2020-10-18T20:12:21.159Z DEBUG Batch [743759, 801513): sending
2020-10-18T20:12:21.160Z DEBUG Batch [20, 59385): sent
2020-10-18T20:12:21.172Z DEBUG Batch [801513, 858830): sending
2020-10-18T20:12:21.272Z DEBUG Batch [290868, 347394): sent
2020-10-18T20:12:21.284Z DEBUG Batch [858830, 916755): sending
2020-10-18T20:12:21.378Z DEBUG Batch [347394, 403856): sent
2020-10-18T20:12:21.390Z DEBUG Batch [916755, 974998): sending
2020-10-18T20:12:21.578Z DEBUG Batch [460465, 517222): sent
2020-10-18T20:12:21.592Z DEBUG Batch [974998, 1032452): sending
2020-10-18T20:12:21.957Z DEBUG Batch [517222, 573329): sent
2020-10-18T20:12:21.969Z DEBUG Batch [1032452, 1090330): sending
2020-10-18T20:12:22.066Z DEBUG Batch [573329, 629909): sent
2020-10-18T20:12:22.077Z DEBUG Batch [1090330, 1148892): sending
2020-10-18T20:12:22.180Z DEBUG Batch [175429, 233365): sent
2020-10-18T20:12:22.192Z DEBUG Batch [1148892, 1207483): sending
2020-10-18T20:12:22.193Z DEBUG Batch [403856, 460465): sent
2020-10-18T20:12:22.207Z DEBUG Batch [1207483, 1265952): sending
2020-10-18T20:12:22.316Z DEBUG Batch [233365, 290868): sent
2020-10-18T20:12:22.329Z DEBUG Batch [1265952, 1323909): sending
2020-10-18T20:12:22.435Z DEBUG Batch [629909, 686616): sent
2020-10-18T20:12:22.448Z DEBUG Batch [1323909, 1381104): sending
2020-10-18T20:12:22.753Z VERBOSE Progress: 12.40%
2020-10-18T20:12:23.490Z DEBUG Batch [858830, 916755): sent
2020-10-18T20:12:23.503Z DEBUG Batch [1381104, 1438825): sending
2020-10-18T20:12:23.613Z DEBUG Batch [801513, 858830): sent
2020-10-18T20:12:23.626Z DEBUG Batch [1438825, 1497712): sending
2020-10-18T20:12:23.739Z DEBUG Batch [686616, 743759): sent
2020-10-18T20:12:23.756Z DEBUG Batch [1497712, 1556550): sending
2020-10-18T20:12:24.283Z DEBUG Batch [1090330, 1148892): sent
2020-10-18T20:12:24.298Z DEBUG Batch [1556550, 1615469): sending
2020-10-18T20:12:24.409Z DEBUG Batch [743759, 801513): sent
2020-10-18T20:12:24.423Z DEBUG Batch [1615469, 1673870): sending
2020-10-18T20:12:24.425Z DEBUG Batch [1032452, 1090330): sent
2020-10-18T20:12:24.439Z DEBUG Batch [1673870, 1732482): sending
2020-10-18T20:12:24.676Z DEBUG Batch [916755, 974998): sent
2020-10-18T20:12:24.697Z DEBUG Batch [1732482, 1791526): sending
2020-10-18T20:12:24.697Z DEBUG Batch [1265952, 1323909): sent
2020-10-18T20:12:24.711Z DEBUG Batch [1791526, 1849786): sending
2020-10-18T20:12:24.824Z DEBUG Batch [1323909, 1381104): sent
2020-10-18T20:12:24.837Z DEBUG Batch [1849786, 1908746): sending
2020-10-18T20:12:24.838Z DEBUG Batch [974998, 1032452): sent
2020-10-18T20:12:24.854Z DEBUG Batch [1908746, 1967565): sending
2020-10-18T20:12:25.378Z DEBUG Batch [1207483, 1265952): sent
2020-10-18T20:12:25.391Z DEBUG Batch [1967565, 2026428): sending
2020-10-18T20:12:25.503Z DEBUG Batch [1148892, 1207483): sent
2020-10-18T20:12:25.518Z DEBUG Batch [2026428, 2085191): sending
2020-10-18T20:12:25.925Z DEBUG Batch [1438825, 1497712): sent
2020-10-18T20:12:25.938Z DEBUG Batch [2085191, 2144240): sending
2020-10-18T20:12:26.047Z DEBUG Batch [1381104, 1438825): sent
2020-10-18T20:12:26.059Z DEBUG Batch [2144240, 2202836): sending
2020-10-18T20:12:26.167Z DEBUG Batch [1497712, 1556550): sent
2020-10-18T20:12:26.180Z DEBUG Batch [2202836, 2261166): sending
2020-10-18T20:12:26.800Z DEBUG Batch [1556550, 1615469): sent
2020-10-18T20:12:26.812Z DEBUG Batch [2261166, 2319887): sending
2020-10-18T20:12:26.814Z DEBUG Batch [1615469, 1673870): sent
2020-10-18T20:12:26.827Z DEBUG Batch [2319887, 2378287): sending
2020-10-18T20:12:27.038Z DEBUG Batch [1732482, 1791526): sent
2020-10-18T20:12:27.052Z DEBUG Batch [2378287, 2437167): sending
2020-10-18T20:12:27.158Z DEBUG Batch [1791526, 1849786): sent
2020-10-18T20:12:27.170Z DEBUG Batch [2437167, 2495895): sending
2020-10-18T20:12:27.279Z DEBUG Batch [1908746, 1967565): sent
2020-10-18T20:12:27.291Z DEBUG Batch [2495895, 2553746): sending
2020-10-18T20:12:27.490Z DEBUG Batch [1673870, 1732482): sent
2020-10-18T20:12:27.503Z DEBUG Batch [2553746, 2612066): sending
2020-10-18T20:12:27.615Z DEBUG Batch [1849786, 1908746): sent
2020-10-18T20:12:27.628Z DEBUG Batch [2612066, 2670747): sending
2020-10-18T20:12:27.846Z VERBOSE Progress: 34.87%
2020-10-18T20:12:28.193Z DEBUG Batch [2026428, 2085191): sent
2020-10-18T20:12:28.205Z DEBUG Batch [2670747, 2729165): sending
2020-10-18T20:12:28.611Z DEBUG Batch [1967565, 2026428): sent
2020-10-18T20:12:28.625Z DEBUG Batch [2729165, 2787246): sending
2020-10-18T20:12:29.004Z DEBUG Batch [2085191, 2144240): sent
2020-10-18T20:12:29.018Z DEBUG Batch [2787246, 2845431): sending
2020-10-18T20:12:29.105Z DEBUG Batch [2261166, 2319887): sent
2020-10-18T20:12:29.120Z DEBUG Batch [2845431, 2903509): sending
2020-10-18T20:12:29.185Z DEBUG Batch [2378287, 2437167): sent
2020-10-18T20:12:29.199Z DEBUG Batch [2903509, 2961936): sending
2020-10-18T20:12:29.338Z DEBUG Batch [2144240, 2202836): sent
2020-10-18T20:12:29.353Z DEBUG Batch [2961936, 3020580): sending
2020-10-18T20:12:29.517Z DEBUG Batch [2553746, 2612066): sent
2020-10-18T20:12:29.534Z DEBUG Batch [3020580, 3079411): sending
2020-10-18T20:12:29.572Z DEBUG Batch [2437167, 2495895): sent
2020-10-18T20:12:29.587Z DEBUG Batch [3079411, 3138515): sending
2020-10-18T20:12:29.668Z DEBUG Batch [2202836, 2261166): sent
2020-10-18T20:12:29.683Z DEBUG Batch [3138515, 3196527): sending
2020-10-18T20:12:30.156Z DEBUG Batch [2670747, 2729165): sent
2020-10-18T20:12:30.170Z DEBUG Batch [3196527, 3255455): sending
2020-10-18T20:12:30.276Z DEBUG Batch [2319887, 2378287): sent
2020-10-18T20:12:30.292Z DEBUG Batch [3255455, 3313188): sending
2020-10-18T20:12:30.665Z DEBUG Batch [2787246, 2845431): sent
2020-10-18T20:12:30.679Z DEBUG Batch [3313188, 3371955): sending
2020-10-18T20:12:30.714Z DEBUG Batch [2612066, 2670747): sent
2020-10-18T20:12:30.729Z DEBUG Batch [3371955, 3430862): sending
2020-10-18T20:12:30.791Z DEBUG Batch [2729165, 2787246): sent
2020-10-18T20:12:30.807Z DEBUG Batch [3430862, 3489385): sending
2020-10-18T20:12:30.825Z DEBUG Batch [2845431, 2903509): sent
2020-10-18T20:12:30.839Z DEBUG Batch [3489385, 3547844): sending
2020-10-18T20:12:30.899Z DEBUG Batch [3020580, 3079411): sent
2020-10-18T20:12:30.912Z DEBUG Batch [3547844, 3605741): sending
2020-10-18T20:12:31.006Z DEBUG Batch [2495895, 2553746): sent
2020-10-18T20:12:31.021Z DEBUG Batch [3605741, 3663652): sending
2020-10-18T20:12:31.635Z DEBUG Batch [3196527, 3255455): sent
2020-10-18T20:12:31.647Z DEBUG Batch [3663652, 3720864): sending
2020-10-18T20:12:31.773Z DEBUG Batch [2903509, 2961936): sent
2020-10-18T20:12:31.785Z DEBUG Batch [3720864, 3778463): sending
2020-10-18T20:12:31.854Z DEBUG Batch [2961936, 3020580): sent
2020-10-18T20:12:31.868Z DEBUG Batch [3778463, 3835769): sending
2020-10-18T20:12:32.227Z DEBUG Batch [3430862, 3489385): sent
2020-10-18T20:12:32.241Z DEBUG Batch [3835769, 3892633): sending
2020-10-18T20:12:32.412Z DEBUG Batch [3079411, 3138515): sent
2020-10-18T20:12:32.425Z DEBUG Batch [3892633, 3948873): sending
2020-10-18T20:12:32.472Z DEBUG Batch [3138515, 3196527): sent
2020-10-18T20:12:32.485Z DEBUG Batch [3948873, 4004944): sending
2020-10-18T20:12:32.544Z DEBUG Batch [3489385, 3547844): sent
2020-10-18T20:12:32.560Z DEBUG Batch [4004944, 4061459): sending
2020-10-18T20:12:32.684Z DEBUG Batch [3255455, 3313188): sent
2020-10-18T20:12:32.697Z DEBUG Batch [4061459, 4118527): sending
2020-10-18T20:12:32.846Z VERBOSE Progress: 60.46%
2020-10-18T20:12:33.235Z DEBUG Batch [3371955, 3430862): sent
2020-10-18T20:12:33.248Z DEBUG Batch [4118527, 4174290): sending
2020-10-18T20:12:33.413Z DEBUG Batch [3313188, 3371955): sent
2020-10-18T20:12:33.428Z DEBUG Batch [4174290, 4230803): sending
2020-10-18T20:12:33.514Z DEBUG Batch [3778463, 3835769): sent
2020-10-18T20:12:33.527Z DEBUG Batch [4230803, 4285677): sending
2020-10-18T20:12:33.528Z DEBUG Batch [3605741, 3663652): sent
2020-10-18T20:12:33.539Z DEBUG Batch [4285677, 4341670): sending
2020-10-18T20:12:33.638Z DEBUG Batch [3547844, 3605741): sent
2020-10-18T20:12:33.652Z DEBUG Batch [4341670, 4397836): sending
2020-10-18T20:12:34.276Z DEBUG Batch [3892633, 3948873): sent
2020-10-18T20:12:34.288Z DEBUG Batch [4397836, 4453294): sending
2020-10-18T20:12:34.388Z DEBUG Batch [3663652, 3720864): sent
2020-10-18T20:12:34.402Z DEBUG Batch [4453294, 4508957): sending
2020-10-18T20:12:34.436Z DEBUG Batch [3720864, 3778463): sent
2020-10-18T20:12:34.452Z DEBUG Batch [4508957, 4564428): sending
2020-10-18T20:12:34.489Z DEBUG Batch [4004944, 4061459): sent
2020-10-18T20:12:34.504Z DEBUG Batch [4564428, 4619888): sending
2020-10-18T20:12:34.658Z DEBUG Batch [4061459, 4118527): sent
2020-10-18T20:12:34.673Z DEBUG Batch [4619888, 4675347): sending
2020-10-18T20:12:34.821Z DEBUG Batch [4118527, 4174290): sent
2020-10-18T20:12:34.836Z DEBUG Batch [4675347, 4730815): sending
2020-10-18T20:12:34.898Z DEBUG Batch [3835769, 3892633): sent
2020-10-18T20:12:34.913Z DEBUG Batch [4730815, 4786164): sending
2020-10-18T20:12:34.914Z DEBUG Batch [4174290, 4230803): sent
2020-10-18T20:12:34.927Z DEBUG Batch [4786164, 4841169): sending
2020-10-18T20:12:34.960Z DEBUG Batch [3948873, 4004944): sent
2020-10-18T20:12:34.974Z DEBUG Batch [4841169, 4896656): sending
2020-10-18T20:12:35.936Z DEBUG Batch [4397836, 4453294): sent
2020-10-18T20:12:35.952Z DEBUG Batch [4896656, 4952099): sending
2020-10-18T20:12:36.021Z DEBUG Batch [4341670, 4397836): sent
2020-10-18T20:12:36.034Z DEBUG Batch [4952099, 5007666): sending
2020-10-18T20:12:36.087Z DEBUG Batch [4230803, 4285677): sent
2020-10-18T20:12:36.101Z DEBUG Batch [5007666, 5063548): sending
2020-10-18T20:12:36.102Z DEBUG Batch [4285677, 4341670): sent
2020-10-18T20:12:36.116Z DEBUG Batch [5063548, 5119064): sending
2020-10-18T20:12:36.702Z DEBUG Batch [4786164, 4841169): sent
2020-10-18T20:12:36.716Z DEBUG Batch [5119064, 5175783): sending
2020-10-18T20:12:36.803Z DEBUG Batch [4564428, 4619888): sent
2020-10-18T20:12:36.816Z DEBUG Batch [5175783, 5232268): sending
2020-10-18T20:12:36.952Z DEBUG Batch [4453294, 4508957): sent
2020-10-18T20:12:36.967Z DEBUG Batch [5232268, 5288391): sending
2020-10-18T20:12:37.021Z DEBUG Batch [4508957, 4564428): sent
2020-10-18T20:12:37.107Z DEBUG Batch [4675347, 4730815): sent
2020-10-18T20:12:37.200Z DEBUG Batch [4730815, 4786164): sent
2020-10-18T20:12:37.325Z DEBUG Batch [4841169, 4896656): sent
2020-10-18T20:12:37.518Z DEBUG Batch [4619888, 4675347): sent
2020-10-18T20:12:37.589Z DEBUG Batch [4896656, 4952099): sent
2020-10-18T20:12:37.769Z DEBUG Batch [5007666, 5063548): sent
2020-10-18T20:12:37.820Z DEBUG Batch [5063548, 5119064): sent
2020-10-18T20:12:37.848Z VERBOSE Progress: 90.17%
2020-10-18T20:12:38.598Z DEBUG Batch [4952099, 5007666): sent
2020-10-18T20:12:39.110Z DEBUG Batch [5119064, 5175783): sent
2020-10-18T20:12:39.336Z DEBUG Batch [5232268, 5288391): sent
2020-10-18T20:12:39.833Z DEBUG Batch [5175783, 5232268): sent
2020-10-18T20:12:42.849Z VERBOSE Progress: 94.27%
2020-10-18T20:12:47.849Z VERBOSE Progress: 94.27%
2020-10-18T20:12:52.850Z VERBOSE Progress: 94.27%
## the above line will keep continuing even after 15 mins