lekenzi / ivr

A user-friendly Interactive Voice Response (IVR) system that utilizes voice input to answer frequently asked questions (FAQs) from a database. The IVR simplifies user interactions by providing automated responses based on natural language processing, enhancing user experience and efficiency.

IVR (Interactive Voice Response) System

Description

The IVR System is a Python-based project that enables users to interact with a voice-driven question-and-answer system. It utilizes natural language processing to answer frequently asked questions (FAQs) from a predefined database. The program takes voice input from users, processes it, and provides automated responses based on the queries.

Features

• Voice-driven user interactions
• Natural language processing for question understanding
• Access to a database of frequently asked questions (FAQs)
• Automated responses based on user queries
• Easy customization and integration with existing systems

Installation

1. Clone the repository:

   git clone https://github.com/deondmello16/IVR.git

2. Install the required dependencies:

   pip install -r requirements.txt
   

3. Run the main Python file:

   python main.py

Usage

Start the IVR system by running the main.py file. Speak into the microphone to ask questions. The system will process the voice input and provide automated responses based on the FAQs database. Interact with the system until you are satisfied with the responses. Contributing Contributions are welcome! If you would like to contribute to this project, please follow these steps:

Fork the repository.

Create a new branch. Make your changes and commit them. Push your changes to your forked repository. Submit a pull request detailing your changes.

License

This project is licensed under the MIT License.

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