Comments (13)
yes, is back to normal.
@Assambra or you can add the ip in your hosts file (/etc/hosts)
from dhl-shipping-m2.
I have the same problem since today.
But can‘t find any errors in my logs.
from dhl-shipping-m2.
I called DHL again. There would be a message in the developer forum that IP addresses or urls have changed. Can you please bring a solution quickly. So that we can ship from the shop again.
from dhl-shipping-m2.
Can you share IPs / Urls please?
from dhl-shipping-m2.
The IPs did change but we use the hostname for web service communication. Possible reasons for communication errors are DNS cache issues, firewall settings, or server certificates. I am afraid you have to check in your environment why the service cannot be accessed.
Here is the information from DHL:
Umstellung erfolgt am 16.10.2021 zwischen 8-12 Uhr
Domain: cig.dhl.de
Bisherige IP-Adresse: 149.239.125.123
Neue IP-Adresse: 20.93.184.24
Neue Zertifikate: https://entwickler.dhl.de/webdav/ep/document_library/CIG/CIG%20Zertifikat/12.10.2021/cig.dhl.de.zip
from dhl-shipping-m2.
[2021-10-17 01:01:04] main.ERROR: Product lists update failed. {"exception":"[object] (RuntimeException(code: 0): SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl' : failed to load external entity "https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl\"
at /srv/www/bad-reichenhaller-shop.de/html/vendor/deutschepost/sdk-api-prodws/src/Service/ServiceFactory.php:34, SoapFault(code: 0): SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl' : failed to load external entity "https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl\"
at /srv/www/bad-reichenhaller-shop.de/html/vendor/deutschepost/sdk-api-prodws/src/Service/ServiceFactory.php:32)"} []
[2021-10-17 01:01:04] main.ERROR: Scheduled product lists update failed. {"exception":"[object] (Magento\Framework\Exception\CouldNotSaveException(code: 0): Produktlisten konnten nicht aktualisiert werden: SOAP-ERROR: Parsing WSDL: Couldn't load from 'https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl' : failed to load external entity "https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl\"
at /srv/www/bad-reichenhaller-shop.de/html/vendor/deutschepost/module-internetmarke/Model/ProductList/Updater.php:73)"} []
from dhl-shipping-m2.
C:\Users\colaholiker>nslookup - ns.deutschepost.de
Standardserver: ns.deutschepost.de
Address: 149.239.160.100
prodws.deutschepost.de
Server: ns.deutschepost.de
Address: 149.239.160.100
Name: prodws.deutschepost.de
Address: 149.239.115.11
C:\Users\colaholiker>ping prodws.deutschepost.de
Ping wird ausgeführt für prodws.deutschepost.de [149.239.115.11] mit 32 Bytes Daten:
Zeitüberschreitung der Anforderung.
Ping-Statistik für 149.239.115.11:
Pakete: Gesendet = 1, Empfangen = 0, Verloren = 1
(100% Verlust),
STRG-C
^C
from dhl-shipping-m2.
Guten Morgen,
sorry das ich das so einfach reinwerfe ohne überarbeitung.
Kann jemand bestätigen das er auch diesen Fehler hat. Und ebenfalls die angegebene IP nicht pingen kann.
Mit freundlichen Grüßen
Sebastian
from dhl-shipping-m2.
@colaholiker I am not sure your Deutsche Post WSDL issue is related to the DHL API issue this ticket deals with. You cannot ping the URL.
However, I can click the link from your log and I can also download the WSDL.
wget --verbose https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl
--2021-10-18 10:36:08-- https://prodws.deutschepost.de:8443/ProdWSProvider_1_1/prodws?wsdl
Auflösen des Hostnamens prodws.deutschepost.de (prodws.deutschepost.de) … 149.239.115.11
Verbindungsaufbau zu prodws.deutschepost.de (prodws.deutschepost.de)|149.239.115.11|:8443... verbunden.
HTTP-Anforderung gesendet, auf Antwort wird gewartet … 200 OK
Länge: 12469 (12K) [text/xml]
Wird in »prodws?wsdl« gespeichert.
prodws?wsdl 100%[===============================================================================================================>] 12,18K --.-KB/s in 0s
2021-10-18 10:36:09 (295 MB/s) - »prodws?wsdl« gespeichert [12469/12469]
from dhl-shipping-m2.
I know from the change of my own server ip address for my url that it can take up to 48 hours for it to spread worldwide. it makes sense to use the IP for a short time until all nameservers have updated themselves. How can you change that the module uses the ip instead of the url?
Update: now the error message changed to Versandetikett konnte nicht erstellt werden: login failed
from dhl-shipping-m2.
@Assambra You could probably modify the WSDL URL and service location in the ServiceFactory
if it is that urgent.
Customers report that things are getting back to normal with no further action from their side.
from dhl-shipping-m2.
Ok it works now without any changes
from dhl-shipping-m2.
I (and lots of support customers I dealt with this morning) can confirm the same thing: the problem is magically disappearing. Seems like DNS propagation was a bit slower than usual.
If it doesn't work yet for everybody, I suggest being patient. It will probably work fine within the next few hours. If not: check your firewall if you need to whitelist the new IP address (see above).
from dhl-shipping-m2.
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from dhl-shipping-m2.