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a simple ticket system contians a centeral ticket dispatcher and distributed workers. This system is written in NodeJS, runing on MongoDB

License: MIT License

CoffeeScript 68.31% Ruby 3.91% CSS 0.23% JavaScript 8.08% HTML 19.47%

node-ticket-manager's Issues

Error creating new Ticket

This is my code:

    var util = require('util'),
        http = require('http'),
        httpProxy = require('http-proxy');

    httpProxy.createProxyServer({target:'http://localhost:9000'}).listen(8000);

    var  TicketManager = require("ticketman").TicketManager;
    var  TicketWorker = require("ticketman").TicketWorker;
    var ticketWorker = null;
    var mongoose = require('mongoose');

    var express = require('express');
    http.createServer(function (req, res, body) {
        res.writeHead(200, { 'Content-Type': 'text/plain' });
        res.write('request successfully proxied!' + '\n' + JSON.stringify(req.headers, true, 2));
        res.end();
    }).listen(9000);
        var ticketManager = new TicketManager("test ticket_manager", "http://localhost:3456");
        // = new TicketWorker({id:1001, name:"test ticket_manager", host:"http://localhost:9000", category:"worker", consumerSecret: "bigSmalls"});
        var category, content, title;
        content = {
            detailed: "content of ticket",
            mixed: ["data"]
        };
        title = "test ticket " + (Date.now());
        category = "sample";
        ticketManager.issue(title, category, content, function (err, ticket) {
            setTimeout(function(){
                console.log(ticket);
                console.log(err);
            }, 500);

        });

}).call(this);

But I am getting this error!
[Error: Fail to create ticket:test ticket 1449613199454#sample, due to MongoErro r: driver is incompatible with this server version]

这个系统是用来做什么的?

我们团队需要搞一个客服系统,追踪每个客户相关的“事件”。
希望能用Nodejs实现,但是搜遍了全网,没找到合适的项目。
国外的很多网站客服好像都叫做“request a ticket” 不知道这个node-ticket-manager是针对这个场景设计的吗?

test version

hello it seems what I need to use for a client of mine since programming it would take too much time from me. I downloaded the latest version unzip it and installed all package but could not get it working it releases to many errors

`Failed to load c++ bson extension, using pure JS version
[express::main] pathToView:/Users/amirmahmoodi/Downloads/node-ticket-manager-0.2.5/views
connect.multipart() will be removed in connect 3.0
visit https://github.com/senchalabs/connect/wiki/Connect-3.0 for alternatives
connect.limit() will be removed in connect 3.0
ticketman:server Ticketman app started on port 3456 +90ms
events.js:292
throw er; // Unhandled 'error' event
^

Error: failed to connect to [localhost:27017]`

package.json issues with just me ?

i am able to run the ticket manager locally on my machine using npm start .
However i tried to install it on openshift.com and it is not starting .. On searching internet i found that the start commands should be part of package.json and npm start is not part of start tag in package.json .
The error on server states :
DEBUG: Running node-supervisor with
DEBUG: program 'lib/index'
DEBUG: --watch '/var/lib/openshift/549c15254382ec58f0000070/app-root/data/.nodewatch'
DEBUG: --ignore 'undefined'
DEBUG: --extensions 'node|js|coffee'
DEBUG: --exec 'node'
DEBUG: Starting child process with 'node lib/index'
DEBUG: Watching directory '/var/lib/openshift/549c15254382ec58f0000070/app-root/data/.nodewatch' for changes.
DEBUG: Program node lib/index exited with code 0
DEBUG: Starting child process with 'node lib/index'
DEBUG: Program node lib/index exited with code 0
DEBUG: Starting child process with 'node lib/index'

These last commands are reperting and server is not starting .

DO i need to make few changes before i can run it easily on some server for free . In case you have some server instances where u ran it without change for free can u guide me .

Ticketman not connecting to localhost:27017

I am new to using either mongo and/or node. But I have setup a few other packages in the past.

Currently I am running into an issue where it looks like npm start is not allowing the connection to be made to localhost:27017.

Has anyone else experienced this as an issue? I have tired running it from both an Ubuntu 16 system and a windows 10 system. I get the same error on both systems.
`>npm start

[email protected] start C:\Users\gus\Documents\Node\ticketman\node-ticket-manager-0.2.5
nodemon lib/server.js

[nodemon] 1.11.0
[nodemon] to restart at any time, enter rs
[nodemon] watching: .
[nodemon] starting node lib/server.js
Failed to load c++ bson extension, using pure JS version
Failed to load c++ bson extension, using pure JS version
[express::main] pathToView:C:\Users\gus\Documents\Node\ticketman\node-ticket-manager-0.2.5\views
connect.multipart() will be removed in connect 3.0
visit https://github.com/senchalabs/connect/wiki/Connect-3.0 for alternatives
connect.limit() will be removed in connect 3.0
events.js:141
throw er; // Unhandled 'error' event
^

Error: failed to connect to [localhost:27017]
at null. (C:\Users\gus\Documents\Node\ticketman\node-ticket-manager-0.2.5\node_modules\mongoose\node_modules\mongodb\lib\mongodb\connection\server.js:553:25)
at emitThree (events.js:97:13)
at emit (events.js:175:7)
at null. (C:\Users\gus\Documents\Node\ticketman\node-ticket-manager-0.2.5\node_modules\mongoose\node_modules\mongodb\lib\mongodb\connection\connection_pool.js:140:15)
at emitTwo (events.js:87:13)
at emit (events.js:172:7)
at Socket. (C:\Users\gus\Documents\Node\ticketman\node-ticket-manager-0.2.5\node_modules\mongoose\node_modules\mongodb\lib\mongodb\connection\connection.js:512:10)
at emitOne (events.js:77:13)
at Socket.emit (events.js:169:7)
at emitErrorNT (net.js:1269:8)
[nodemon] app crashed - waiting for file changes before starting...
^CTerminate batch job (Y/N)? y`

npm start not working on localhost

Hi

  1. I download latest release
  2. i ran the command "npm install"
  3. I ran the command "npm start" and I am getting this error.
    ticketmanager
    Can you help me!

ticketman initial boostrap problem post install

Using node 6.5, npm 3.10.3. windows 7 64 bit:

a) Downloaded the .25 code from Git Hub
b) cd in directory, npm install
c) attempting npm start, and received this error set

Failed to load c++ bson extension, using pure JS version
[express::main] pathToView:C:\pdykes\data\nodejs\node-ticket-manager-0.2.5\views
connect.multipart() will be removed in connect 3.0
visit https://github.com/senchalabs/connect/wiki/Connect-3.0 for alternatives
connect.limit() will be removed in connect 3.0
events.js:160
throw er; // Unhandled 'error' event
^

Error: failed to connect to [localhost:27017]
at . (C:\pdykes\data\nodejs\node-ticket-manager-0.2.5\node_modules\mongodb\lib\mongodb\connection\server.js:553:25)
at emitThree (events.js:116:13)
at emit (events.js:194:7)
at . (C:\pdykes\data\nodejs\node-ticket-manager-0.2.5\node_modules\mongodb\lib\mongodb\connection\connection_pool.js:14
at emitTwo (events.js:106:13)
at emit (events.js:191:7)
at Socket. (C:\pdykes\data\nodejs\node-ticket-manager-0.2.5\node_modules\mongodb\lib\mongodb\connection\connection.js:5
at emitOne (events.js:96:13)
at Socket.emit (events.js:188:7)
at emitErrorNT (net.js:1272:8)

Solution welcome...

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